Chargezoom · 3 months ago
Customer Success Manager (Support & Retention)
Salt Lake City HQ
Full-time
Onsite
Entry, Mid Level
$60K/yr - $72K/yr
2+ years expChargezoom is a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions. They are seeking a highly motivated and experienced Customer Success Manager to join their Retention Team, responsible for supporting customers and ensuring their success with the Chargezoom platform.
AccountingArtificial Intelligence (AI)BillingFinTechPayments
Responsibilities
Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations
Qualification
Required
+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for supporting customers and helping them achieve their goals
Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required
Ability to work in a very fast paced, ever changing environment
Strong communication skills, both written and verbal when dealing with customers
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives up stream
Benefits
On-target earnings (OTE): $70,000 - $98,000 (includes monthly bonuses)
Monthly bonus based on Customer Retention
We offer ownership in the company through an ESOP program that is in the top 5% of all startups
We pay 100% of medical and dental insurance for you and your entire family
12 days of PTO in the first year, 19 days in year 2
Company
Chargezoom
Chargezoom is a billing and integrated payments platform that automates the accounts receivable process with AI.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18MKey Investors
KickstartPanoramic VenturesOkapi Venture Capital
2024-12-16Series A· $11.5M
2022-09-06Series A· $4.5M
2021-09-15Seed· $2M
Leadership Team
Matt Dubois
Founder & CEO
Recent News
2025-02-07
2025-02-07
2024-12-18
Company data provided by crunchbase