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Amazon · 2 weeks ago

IT Support Engineer II, Amazon Leo

Northridge, CA

Full-time

Onsite

Mid Level

$55K/yr - $122K/yr

3+ years exp

Amazon is looking to hire a skilled IT Support Engineer for its Amazon Leo satellite broadband network. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems by providing comprehensive technical support for infrastructure, warehousing operations, and production environments.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues

Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations

Provision, Deploy, and troubleshoot bare-metal windows and Linux servers

Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls

Participate in hiring, training and development of others

Provide technical support for Leo Production, lab and launch Infrastructure, components, and associated software

Provide remote support for Leo employees and infrastructure worldwide

Perform scheduled maintenance and system upgrades

Assist with project implementations and technology deployments

Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards

Participate in on-call responsibilities

Up to 25% Travel Requirements

Qualification

Technical infrastructure supportNetworking fundamentalsClientServer managementCCNA certificationLinux knowledgeTechnical supportOperational excellenceCustomer service