Vertiv · 5 months ago
HVAC Thermal Services Project Manager-Westerville
Westerville, OH, United States
Full-time
Onsite
Mid, Senior Level
5+ years expVertiv is a global leader in designing, manufacturing, and servicing products that keep the world connected. They are seeking an HVAC Thermal Services Project Manager to supervise field trials, resolve customer issues with Liebert equipment, and provide training and support to local staff.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasn’t designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
Coordinate, supervise and perform factory Start Up of key products
Participate on New Product Development (NPDP) teams:
Provide serviceability feedback to engineering during the design process
Review and contribute to technical training material
Review and contribute to technical manuals
Provide feedback to the factory for potential product quality and reliability issues
Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available
Other duties as required to ensure a satisfied customer
Qualification
Required
5 years' experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering Or 10 years' experience as a technician with Liebert Precision Cooling Equipment
Completion of all available Product Training Classes, especially iCOM, and new products
Excellent customer service, communication and diplomacy skills
Highly Proficient with electrical / electronic test equipment
Proficient with technical schematics and diagrams
‘Craftsman' level brazing skills
Ability to perform any repair or modification to Liebert precision cooling equipment
Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
Experience with CANBus communication
Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator
Familiarity with the new DA125 and the principals of pumped refrigerant economization
Excellent analytical and problem-solving skills
Extensive knowledge of network connectivity, protocols, and technologies
Ability to provide remote, after hours support in emergency situations
Willingness to continuously learn new technologies and updates on current technologies
Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers
Ability to read and understand network topologies and electrical schematics
Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark
Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client's needs
Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup
Windows SQL Server permissions and network access configuration
Understanding of TCP/IP protocols and their configuration
Ability to install, configure, and update end-user hardware
Ability to utilize equipment from electronic network test equipment to punch down tools
Ability to utilize Windows tools such as Services, Task Manager, and SQL Server Management Studio (SSMS)
Ability to use graphics tools such as Visio, and standard Microsoft Office software
Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)
Valid driver's license
Must be at least 18 years old
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-01-12
2026-01-11
The Motley Fool
2026-01-03
Company data provided by crunchbase