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FASTSIGNS® · 4 months ago

Future Opening: Inside Sales/Customer Service Representative

Port St. Lucie, FL 34952

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $17.50/hr

FASTSIGNS is a company that offers exciting opportunities for career development in the signage industry. They are seeking a full-time Inside Sales/Customer Service Representative who will serve as the point of contact for customers, assist with estimates and orders, and support sales objectives to enhance customer satisfaction.

Printing

Responsibilities

Communicate with customers, other staff members, and vendors in a friendly and professional manner

Have a positive attitude in all things on a daily basis

Be the first point of contact for customers that require help to create an estimate or an order

Monitor all center email, voice mail, and other incoming sources of communications during business hours

Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan

Support all efforts to grow center sales

Set a priority to achieve customer satisfaction as defined by brand standards

Follow up with customers after the completion of the sale, installation, or shipment to verify the customer is satisfied with their purchase

Consultatively sells and makes recommendations to prospects and clients using products and services

Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail, and email

Follow up on all new leads and referrals resulting from telephone, marketing, and email activity

Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase

Write, plan and execute projects that meet customers' needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies

Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques

Communicate with customers on order status or any changes in the production or installation schedule

Help keep the installation calendar current

Execute a variety of marketing functions as determined by the sales and marketing plan and center manager

Maintain a tour-ready retail environment, which includes clean, organized, and functional retail spaces

Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process

Participate in daily center production meetings for all staff and sales meetings as scheduled

Perform market research, competitive shops, and customer surveys

Identify and resolve customer satisfaction issues

Establish and maintain great working relationships with all staff

Adhere to all company policies, procedures, and business ethics codes

Participate in and practice the brand mentality of 'Everybody Sells'. Constantly be looking for sales opportunities for the center

Participate in marketing events such as open house(s) and telemarketing programs

Coordinate shipping schedules and delivery of products and services

Enhance sales education by attending training classes, webinars, or using additional training materials

Qualification

Sales experienceG-Suite proficiencyDatabase managementExcel proficiencyCustomer service skillsVerbal communicationWritten communicationTeamworkDetail-oriented

Required

Sales experience required preferably in the Signage trade

Experience in sales

Working in an office environment using G-Suite programs

Excel

Database management software

Being generally computer savvy

High school diploma or GED required

Preferred

Advanced education degree preferred

Benefits

PTO plus PAID holidays

Paid training and skills development

The support of a professional team that is dedicated to your career development

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985