Retell AI · 4 months ago
Senior Software Engineer - Infrastructure
San Carlos
Full-time
Onsite
Mid, Senior Level
$215K/yr - $290K/yr
3+ years expRetell AI is building the AI voice layer for businesses, replacing outdated call centers with real-time AI voice agents. The Senior Software Engineer - Infrastructure will own the build, release, and runtime foundations, designing and automating deployment pipelines while collaborating cross-functionally to enhance platform capabilities.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems
Architect, maintain, and harden Kubernetes-based runtime (Docker, Kubernetes, Helm), including multi-cluster and multi-tenant concerns
Manage cloud deployments across AWS/Azure/GCP and coordinate with on-prem infrastructure teams; standardize with IaC (e.g., Terraform)
Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one-click restore
Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys)
Deploy at customer sites (cloud or on-prem), collaborating with client teams for integration, runbooks, and handover
Lead incident response & postmortems; drive resilience, cost, and performance improvements
Document release processes and platform conventions; codify best practices into tooling and templates
Qualification
Required
3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm)
Build production-grade CI/CD with GitHub Actions / GitLab CI / Jenkins (or similar), including complex rollout strategies
Have shipped both SaaS and on-prem solutions, navigating networking, security, and environment drift
Can integrate compliance and security into delivery (secret management, image signing, policy-as-code)
Are comfortable with networking fundamentals, security hardening, and performance tuning
Communicate clearly, move fast in ambiguity, and enjoy being the responsible adult in prod
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
Company data provided by crunchbase