Inktel Contact Center Solutions · 4 months ago
Administrative Assistant/Front Desk
Doral, FL
Full-time
Onsite
Entry Level
$16/hr - $16/hr
1+ years expInktel Contact Center Solutions is seeking a Front Desk / Admin Assistant to join their team in Doral. The role involves greeting customers, handling calls, managing mail, and providing administrative support, including event setup and clerical tasks.
Public Relations
Responsibilities
Retrieves messages from voice mail and forwards to appropriate personnel
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Answers questions about organization and provides callers with address, directions, and other information
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Monitors visitor access and authorizes access to the operation’s floor when required
Updates availability calendar for conference(s) room
Receives, sorts, and routes mail, and maintains and routes publications
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
Assist other departments with administrative support and data entry
Performs other clerical duties as needed, such as filing, photocopying, scanning, collating and working knowledge of preparing UPS/Fed Ex Packages
Knowledge of updating plasma slide decks for all Doral monitors
Knowledgeable of lunch menus, local restaurants, hotels and entertainment options
Knows how to order or find office supplies, EOM plaques, etc
Add Knowledgeable of Event planning; lunch/catering orders, hotels and entertainment options
Qualification
Required
High school or equivalent (Required)
Customer service: 1 year (Required)
Oral Communication – Speaks clearly; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Working knowledge of business English, punctuation, spelling, arithmetic and general office
Reliable attendance track record, ensuring work responsibilities are covered when absent
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Computer Skills – Knowledge of Internet software; Microsoft Office products such as Word, Excel and Power Point
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Planning/Organizing - Uses time efficiently; Plans for additional resources
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities
Reasoning Ability – Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Applies good problem solving skills
Preferred
Front Desk: 1 year (Preferred)
Benefits
Medical/Dental/Vision after 60 days
5 days of PTO a year plus Holidays
401K after 6 months
Comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan
Company
Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Felipe Rodriguez
Chief Technology Officer
Luis Gonzalez
Chief Operating Officer
Company data provided by crunchbase