Lighthouse Psychiatry Brain Health Center ยท 4 months ago
Fronk Desk/Administrative Staff
Gilbert, AZ
Full-time
Onsite
Entry Level
2+ years expLighthouse Psychiatry Brain Health Center is dedicated to providing patient-centric mental health care. They are seeking a Front Desk/Administrative Support candidate to manage receptionist and clerical duties, ensuring a welcoming environment for visitors and patients while maintaining office procedures and confidentiality.
Health CareMedicalMental HealthOutpatient Care
Responsibilities
Strong listening and communication skills
Contribute to a positive work environment
Be courteous and tactful with patients, visitors, and the public
Maintain patient confidentiality
Follow established office procedures
Maintain a high degree of accuracy regarding all details
Physically able to walk, stand, stoop, and bend
Visual and auditory dexterity
Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages, etc., and distribute them
Check, sort, and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Take up other duties as assigned
Assisting with medical office procedures as needed (training is provided)
Effective use of EHR and other platforms
Check-in and check-out patients, schedule patients, and answer patient questions
Develop working knowledge to communicate effectively of all clinic services
Potential cross-train on other office procedures and services
Qualification
Required
College experience (Associate and above)
Experience working with mental/behavioral patients
2+ years experience working in a medical office. (Experience in psychiatry office preferred)
Proficient in Microsoft Office with exposure to some data management software experience
Proven experience as front desk representative, agent, or relevant position
Familiarity with office machines (e.g. fax, printer, etc.)
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Excellent organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Working knowledge of medical insurance and effective communication with patients
Preferred
MA certification/training/experience preferred
Experience working with EHR platform (Athenahealth)
Benefits
Opportunities to learn new skills.
Staff work-life balance is a priority.
Opportunities for on-the-job training.
Opportunities for career growth within the company over time based on availability, need, and your motivation.
Work in an environment that fosters personal growth.
In general, no weekend duties/responsibilities.
Company
Lighthouse Psychiatry Brain Health Center
Lighthouse Psychiatry Brain Health Center specializes in brain care, mental health care, and personalized care.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chung Trinh
Co-founder/CEO
Company data provided by crunchbase