Memorial Healthcare · 5 months ago
Diagnostic Imaging Patient Specialist
Owosso, MI
Full-time
Onsite
Entry Level
2+ years expMemorial Healthcare is seeking a Diagnostic Imaging Patient Specialist who plays a vital role in patient care as the first point of contact in Diagnostic Imaging. This role involves interviewing patients, verifying insurance, and assisting with scheduling and preparation for imaging exams, while ensuring a positive experience for patients and their families.
Health CareHospitalMedical
Responsibilities
Personally screen all patients for Covid and all other infectious diseases, thru screening questions and temperature checks
Provide PPE to patients when necessary
Create a positive experience for patients and their family members with personalized customer service
Applies excellent customer service skills when answering the phone to answer questions, direct the call to the proper person or take a complete message as needed
Interviews patients, family members, physicians, or office staff to obtain accurate data to schedule, register, and obtain insurance verification
Instructs patients, family members, physicians, and office staff on the approved exam order and patient exam preparation
Accurately documents and disburses contrast to patients
Reviews daily schedule for patients needing labs prior to exam. Promptly directs patients to the lab for testing to ensure a timely start to their exam
Verifies patient insurance eligibility for services at the time of service or prior to, if services are pre-scheduled and require pre-certification or verification
Registers patients and follows medical necessity guidelines for Medicare’s advance beneficiary notices and other payer requirements
Greets, receives and processes patients to multiple departments
Accurately registers the patient into the hospital information system
Verifies the physician order for all patient exams to ensure accuracy and medical appropriateness, obtaining a new order if necessary, per departmental imaging protocols. Accurately enters this exam into the radiology information system to generate a request
Verify, obtain, and update any needed insurance authorization making sure that patients are not seen without an authorization when appropriate
Schedules patients when necessary to do so to ensure a positive patient experience
Maintain cleanliness of waiting room(s) and work area
Provides direct assistance to patients and families in the waiting room. Monitors patients to avoid excessive wait times as well as adherence to Memorial’s PPE policy
Facilitate all daily office mail. Checks in/out medical information from other facilities
Responsible for tasks relating to transcription including but not limited to: solving exam discrepancies, deciphering Radiologist interpretation of multiple dictations, monitoring and follow up on all released unread films
Educates team as needed in front office or file room workflow
Ensures the timely completion of all diagnostic imaging exam reports
Maintains confidentiality of all information
Involves patients and their families in the care process by keeping them apprised of any wait or delay in procedures
Can assist the patient and family by directing them for financial assistance
Remains well versed in all computer applications as pertains to job responsibilities
Provides creative problem solving when situations arise. Is proactive in potential difficult situations
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior
Consistently treats patients and co-workers with dignity and respect. Observes patient and employee confidentiality as described by the privacy policies of Memorial Healthcare and complies with the Health Insurance Portability and Accountability Act (HIPAA)
Demonstrates knowledge of and supports hospital's mission, vision and value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, imaging exam protocols, and the code of ethical behavior. Promotes a culture of safety, quality services, and customer satisfaction
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs
Informs Diagnostic Imaging Management of unusual events or variations in normal business or clinical activities and shares ideas for improvement
Participates in educational and staff meetings. Attends all department meetings and/or reads minutes. Participates as assigned with student/new employee education
Performs and/or accepts all other duties as assigned
Transports and transfers patients in a safe manner and adheres to patient transport policy. Utilizes proper restraints, side rails, and other associated measures when transporting patients
Participates in continuous quality improvement activities or committees
Qualification
Required
High School Diploma or GED required
Current and valid Basic Life Support as described in hospital policy required
Previous experience working with the public required
Sedentary Work: Frequently required to stand, kneel and crouch
Vision: Requires the ability to perceive the nature of objects by the eye
Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement
Speaking/Hearing: Ability to give and receive information through speaking and listening
Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare
Ability to enter and retrieve data from the hospital information system
Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations
Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws
Ability to prioritize daily work responsibilities to accomplish the department's goals and objectives
Must be self-motivated and able to work independently/and a team player
Ability to converse in a calm and friendly manner and ability to effectively communicate on the phone
Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times
Required to remain calm when adversity is encountered
Open, honest, and tactful communication skills
Ability to work as a team member in all activities
Positive, cooperative and motivated attitude
Excellent customer service skills
Must possess helpfulness, patience and tact in communications, whether in person or on the phone
Preferred
Formal education in clerical/reception work preferred
Typing speed of 30 wpm or greater, advanced computer and software usage, verbal and written communication skills preferred
Two (2) years of experience in a hospital/clinical receptionist setting preferred
Company
Memorial Healthcare
Memorial Healthcare is a 150-bed hospital and healthcare organization.
1001-5000 employees
H1B Sponsorship
Memorial Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (3)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Brian L. Long
President/CEO
Recent News
2025-09-30
Seattle TechFlash
2025-09-02
2025-06-27
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