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ID Projetos Educacionais · 4 months ago

Project Manager - Workforce Development/Unemployment Insurance/Vocational Rehabilitation

Palm Harbor, FL

Full-time

Onsite

Mid Level

ID Projetos Educacionais is seeking a Project Manager for Workforce Development and Unemployment Insurance. The ideal candidate will be responsible for leading software development life cycles and managing the implementation of software solutions for state and regional clients, ensuring quality and meeting client expectations.

Management Consulting

Responsibilities

Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation

Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan

Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable

Oversight and management of the day-to-day operational aspects of one or more projects

Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns

Coordinate delivery of development and production releases that meet quality assurance standards

Assist technical team in specifying design and development tasks

Assist quality assurance team in creating test plans and testing efforts

Review deliverables prepared by the team before passing to the client

Effectively apply project management methodology and enforce project standards

Ensure project documents are complete, current, and stored appropriately

Excellent written and oral communication skills

Facilitate team and client meetings effectively

Keep the client and project team well informed of project status, issues and issue mitigation strategies

Resolve and/or escalate issues in a timely fashion

Effectively communicate relevant project information to superiors

Possess a general understanding of application programming, database and system design

Understanding of Internet, Intranet, Extranet and client/server architectures

Ability to analyze system requirements relative to the base software functionality and configuration

Write software requirements based upon analysis of clients needs

MS SQL server and query knowledge

Inspire coworkers to attain goals and pursue excellence

Manage the process of innovative change effectively

Identify opportunities for improvement and make constructive suggestions for change

Consistently acknowledge and appreciate each team member’s contributions

Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements

Coordinate client training with training staff and assist where necessary

Prepare and deliver training updates via webinars

Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida

Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone

Manage day-to-day client interaction, and investigate and answer client questions

Obtain, discuss, and follow-through with feedback from the client

Set and manage client expectations

Continually seek opportunities to increase customer satisfaction and deepen client relationships

Build a knowledge base of each client’s organization and objectives

Qualification

Workforce Development ExperienceSoftware Development Life CycleProject ManagementMS SQL ServerPMP CertificationClient ManagementCommunication SkillsLeadership SkillsTeamworkInterpersonal Skills

Required

Significant workforce development and/or unemployment compensation experience

Ability to thrive both in an independent and team environment

Ability to take ownership of projects and complete those projects accurately and efficiently

Ability to work with various internal groups and teams

Ability to manage multiple, simultaneous projects and deadlines

Organized and detail oriented

Great communication skills

Ability to thrive in a fast-paced environment

Experience in business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects

Experience creating, maintaining, and executing an information technology project plan

Experience coordinating with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients

Ability to articulate design rationale and functional strategy

Oversight and management of the day-to-day operational aspects of one or more projects

Ability to maintain and manage overall detailed project plans and milestone reports

Experience coordinating delivery of development and production releases that meet quality assurance standards

Ability to assist technical team in specifying design and development tasks

Ability to assist quality assurance team in creating test plans and testing efforts

Experience reviewing deliverables prepared by the team before passing to the client

Ability to effectively apply project management methodology and enforce project standards

Ability to ensure project documents are complete, current, and stored appropriately

Excellent written and oral communication skills

Ability to facilitate team and client meetings effectively

Ability to keep the client and project team well informed of project status, issues and issue mitigation strategies

Ability to resolve and/or escalate issues in a timely fashion

Ability to effectively communicate relevant project information to superiors

Possess a general understanding of application programming, database and system design

Understanding of Internet, Intranet, Extranet and client/server architectures

Ability to analyze system requirements relative to the base software functionality and configuration

Ability to write software requirements based upon analysis of clients needs

MS SQL server and query knowledge

Ability to inspire coworkers to attain goals and pursue excellence

Ability to manage the process of innovative change effectively

Ability to identify opportunities for improvement and make constructive suggestions for change

Ability to consistently acknowledge and appreciate each team member's contributions

Ability to work with both technical software developers and non-technical state and local government clients

Ability to coordinate client training with training staff and assist where necessary

Ability to prepare and deliver training updates via webinars

Ability to work as a team player across time zones and geography with business analyst, development and QA teams

Ability to provide client support, including monitoring of incidents and change requests

Ability to manage day-to-day client interaction, and investigate and answer client questions

Ability to obtain, discuss, and follow-through with feedback from the client

Ability to set and manage client expectations

Ability to continually seek opportunities to increase customer satisfaction and deepen client relationships

Ability to build a knowledge base of each client's organization and objectives

Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project

Knowledge of relational databases and basic SQL query techniques

Experience interfacing with customers, internal managers and staff

Strong interpersonal and relationship management skills

Strong oral and written communication skills with an attention to detail

Strong leadership skills with a proven past to drive results and affect change

Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs

Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements

Ability to prepare presentations and conduct training sessions at the annual User's Conference

Knowledge of the software development life cycle

Bachelor's Degree in business or related field, or equivalent experience

PMP, SCM, CAPM certification, or formal project management training