Apply on Employer Site

Connection · 10 hours ago

Sales Coach

Schaumburg, IL

Full-time

Onsite

Mid Level

Connection is an IT solutions company that facilitates the connection between people and technology. They are seeking a Sales Coach to manage and develop an inside New Hire sales team through onboarding and ongoing performance improvement, while collaborating with various departments to enhance the team's skills and effectiveness.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

No H1B

Hiring Manager

Patty Holland

Responsibilities

Manages an evolving inside New Hire sales team starting with onboarding through 12 months of hire. Understands individual development needs of each New Hire member of their sales site team and proactively coaches, catering to specific needs

Works with PCCU Training, Technical Sales Organization, Product Management, Human Resources Recruiters, IT Help Desk, Onboarding Specialist & Sales Managers to help with onboarding & ongoing development of new hires

Helps New Hire team members improve performance through one-on-one proactive coaching sessions, training and responsive coaching including 6/12 month business reviews for each New Hire Account Manager

Conducts ongoing sales skill performance evaluations for all assigned New Hire team members

Interviews all New Hire members of their sales site teams

Identifies New Hire reinforcement areas with Sales Skills, Business Development, Pipeline, Backlog Management & Order Maintenance

Designs & delivers virtual classes based on identified New Hire reinforcement areas in person & virtually using WebEx, Microsoft Teams & Adobe Connect

Serves as first line of support to team member for logistics, customer issues, pricing inquiries, system and procedural questions, advice and issue escalation

Develops relationships with internal and external resources

Resolves customer and business issues

Serves as communication interface between Account Managers and internal departments

Answers questions regarding policies and procedures

Prepares and develops Account Managers (AM) in all aspects of their job

Observes Account Manager’s performance through phone monitoring, direct observation and joint customer engagement

Identifies coaching opportunities and development needs for assigned AMs

Helps Account Managers to improve performance through one-on-one proactive coaching sessions, training, and responsive coaching

Utilizes a combination of leadership, coaching/mentoring and inspection skills based on established metrics to guide AM’s successful development

Creates quarterly and monthly strategies for producing business results for the AM that are assigned to them through forecasting and business analysis

Prepares reports for 6 month business reviews, analyzes and interprets reports

Meets with every Account Manager on New Hire sales team individually to identify goals and create action plans for attaining those goals

Inspects progress toward action plans throughout month in conjunction with the Sales Manager

Participates in self-development learning opportunities as well as strategic planning meetings with Sales Managers in reference to the New Hire Account Managers

Attends Sales meetings and trainings (sales/vendor/technology/systems, etc.)

Develops special projects as needed in conjunction with internal partners

Trials new programs or techniques to expedite the on-boarding process

Coordinates with other departments to develop programs to facilitate AM growth and development up through 12 months in tenure

Performs all other duties or special projects as assigned

Qualification

Coaching/MentoringSales MethodologiesMicrosoft OfficeCritical ThinkingMultitaskingSystem SkillsCollaborationCommunication SkillsDetail-oriented

Required

Bachelor's Degree or the equivalent combination of education and work experience

Proven coaching/mentoring skills with the ability to provide constructive feedback to drive Account Manager Growth

Collaboration skills with the ability to identify potential employee issues with knowledge of who to approach to resolve said issues

Team player with the ability to portray a positive, problem-solving attitude while coaching/mentoring Account Managers

Intermediate Microsoft Office Skills with the ability to create and deliver presentations

Strong system skills, including Callback, E1, and B2B

Comfortable in a dual monitor environment

Good multitasking skills with the ability to manage priorities

Strong critical thinking skills with the ability to make strategic decisions regarding AM development

Intermediate verbal and written communication skills with the ability to communicate with different personalities and individuals with diverse backgrounds

Detail-oriented with the ability to detect trends, errors and identify areas to review for better efficiency