Kona Village, A Rosewood Resort · 14 hours ago
Engineer Maintenance 4
Hawaii, United States
Full-time
Onsite
New Grad, Entry Level
$24/hr - $31.50/hrKona Village, A Rosewood Resort is seeking an Engineer Maintenance 4 to maintain the general condition of the property, focusing on electrical, carpentry, plumbing, mechanical, and painting work. The role involves responding to maintenance requests, participating in preventive maintenance programs, and ensuring guest satisfaction through prompt service and resolution of complaints.
Hospitality
Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level daily
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day
Always maintain positive guest relations. (Dress Code & Personal Hygiene)
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Receive daily work assignments from Engineer Supervisor/ Manager
Organize materials, tools and equipment to perform daily assignments
Maintain timelines and work schedule in accordance with the preventive maintenance program
Check work orders and night reports for any problems; make rounds checking these problem areas and note any information needed or safety concerns in the hotel. Build knowledge of engineering systems Knowcross, Distech & SynergyMMS
Perform basic level electrical, plumbing, carpentry, painting and preventive maintenance work orders. Replace filters on HVAC
Perform general maintenance to guestrooms and public areas
Assist electrician, carpenter, plumber and painter in all phases of repair work
Assist other engineering personnel as instructed by supervisor in regard to routine and preventive maintenance
Maintain cleanliness and organization of the work area, trash removal and clean up
Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of the following:
Unplug sinks, toilets and garbage disposals
Replace washer, gaskets, toilet and sink
Finish and paint
Repairing furniture
Maintain the proper use, cleaning, maintenance and storage of all tools
Handle chemicals for designated uses/surfaces
Ensure security of any assigned keys
All other duties as required
Qualification
Required
Basic experience as a general maintenance technician, including household and/or facilities
High school diploma
Must be able to perform job functions with attention to detail, speed and accuracy
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand a guest's service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest information, pertinent hotel data, and a willingness to learn
Entry-level working knowledge of Building maintenance, electrical, plumbing and HVAC equipment
Knowledge of proper chemical handling and disposal
Finish and paint
Working knowledge of health codes, power and hand tools, meters, etc. as it relates to the technical trades
General maintenance, ability to interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property
Be well organized and follow instructions
Focus attention on details
Operate high reach lifts
Prioritize tasks and comply with deadlines for work assignments
Work and perform job functions
Required to speak, read and write English
Must be able to exert physical effort in transporting 50 pounds
Endure various physical movements throughout the work areas
Reach up and down
Remain stationary at times throughout work periods
Satisfactorily communicate with guests and co-workers to their understanding
Preferred
Prior hotel/resort experience preferred but not required
Fluency in other languages preferred
Company
Kona Village, A Rosewood Resort
Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nattha C.
Director Finance Business Partner
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