Pivot Parking ยท 6 months ago
CUSTOMER SERVICE REP/ATTENDANT - Seasonal Full-time
Holly Ridge, NC
Full-time
Hybrid
New Grad, Entry Level
$14/hr - $14/hrPivot Parking is seeking a seasonal Parking Customer Service Representative to deliver exceptional customer service to patrons using parking facilities. The role involves assisting customers with inquiries, resolving issues related to parking services, and ensuring a positive parking experience. This position will end on or around October 31, 2025.
ConsultingEventsParking
Responsibilities
Greet customers in a friendly and professional manner, providing assistance and guidance as they enter and exit parking facilities
Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations
Assist customers with parking equipment, such as ticket dispensers, payment kiosks, and access gates
Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction
Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed
Document customer feedback and complaints for further review and improvement of parking services
Collect parking fees from customers and issue receipts or tickets as necessary, ensuring accuracy in transactions and compliance with payment policies
Process credit card payments, cash transactions, and validation vouchers using designated payment systems
Reconcile cash drawers and perform end-of-shift cash-out procedures according to established protocols
Provide information to customers regarding parking availability, event parking, shuttle services, and other relevant details
Distribute promotional materials, maps, or brochures to inform customers about parking facilities and amenities
Maintain a thorough understanding of parking policies, rates, and procedures to effectively communicate with customers
Proactively engage with customers to enhance their parking experience and address any potential issues or concerns
Solicit feedback from customers to identify areas for improvement and opportunities to enhance service delivery
Build rapport with repeat customers and regular patrons, fostering a positive and welcoming atmosphere
Qualification
Required
High school diploma or equivalent; additional education or training in customer service is preferred
Previous experience in customer service, hospitality, or retail environment is advantageous
Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals
Strong problem-solving abilities and a customer-focused approach to service delivery
Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexibility to work various shifts, including evenings, weekends, and holidays, as required
Preferred
Additional education or training in customer service
Benefits
Medical Insurance
Dental insurance
Vision insurance
Paid Holidays or time and 1/2 if worked
Company
Pivot Parking
Pivot Parking is a parking management firm that provides consulting services.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Scott Diggs
Chief Executive Officer
Gary Means
Executive Vice President
Recent News
2023-05-23
Company data provided by crunchbase