Apply on Employer Site

BNY · 2 weeks ago

Senior Vice President, Client Service Executive

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences a significant portion of the world's investible assets. They are seeking a Senior Vice President, Corporate Trust Client Service Executive to manage high-value client relationships, ensuring exceptional service and client retention strategies while collaborating with various internal stakeholders.

Financial Services

Responsibilities

Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service

Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities

Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions

Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues

Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities

Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions

Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements

Uphold the highest standards of governance, risk management, and compliance in every client interaction

Qualification

Client retention strategiesCorporate Trust productsRelationship managementCommunication skillsProblem-solving skillsStrategic mindsetOperational processesNegotiation skillsClient-obsessed mindset