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Advanced Instrumentations Inc. · 3 months ago

Electronics Tech Support Engineer (Medical Devices)

Miami, FL

Full-time

Onsite

Entry Level

2+ years exp

Advanced Instrumentations Inc. is a company that specializes in medical devices, and they are seeking an Electronics Tech Support Engineer to provide customer service, training, and support for medical, hospital, and surgical equipment. The role involves troubleshooting, repair, preventive maintenance, and supporting the dealer network and customers to ensure satisfaction and loyalty.

Health CareManufacturingMedical Device

No H1B

Responsibilities

Primary responsibilities include supporting Customers and Dealer Network by way of providing training, troubleshooting, repair, and preventive maintenance

Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution

Communicate and coordinate repair activities/training with Suppliers

Prepare and maintain accurate service records/transactions of work performed

Represent the company in a service role and take responsibility for customer satisfaction. Increase customers’ loyalty by professionally communicating with them

Respond to customers’ requests promptly and provide solutions within the entitled response time

Support the Sales Team with Product Training

Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites

Qualification

Technical troubleshootingMedical equipment repairElectrical EngineeringCustomer serviceBilingual English/SpanishSelf-motivated

Required

Bachelor's degree or equivalent in Electrical, Electronic, or Biomedical Engineering

At least two years' experience as a service/support person resolving issues

Excellent technical troubleshooting/repair skills for medical equipment

Strong customer services skills including strong verbal, written and interpersonal communication

Self-motivated. Must have ability to work independently

Willing to travel overseas

Bilingual English/Spanish (Mandatory)

Must reside in South Florida. Not applicable to international candidates

Company

Advanced Instrumentations Inc.

Founded in August 1988, Advanced Instrumentations is a premier global supplier of high quality medical equipment such as Patient Monitors, Incubators, Hospital Beds, Defibrillators, Surgical Tables, Surgical Lamps, Anesthesia and other related products.

Founded in 1988

Miami, Florida, USA

11-50 employees