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Harveys Supermarkets · 3 hours ago

Customer Service Associate

Winter Haven, FL

Full-time

Onsite

New Grad, Entry Level

Harveys Supermarkets is committed to fostering an inclusive environment where differences are celebrated. The Customer Service Associate will enhance customer confidence and loyalty by providing accurate and friendly service, resolving concerns, and ensuring adherence to company guidelines.

Food and BeverageHealth CareRetail

Responsibilities

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner

Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude

Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction

Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability

Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed

Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed

Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost

Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate

Maintain confidentiality of information

Put up discarded or returned merchandise

Perform cashier associate duties, as necessary

Perform pricing duties, as necessary

Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management

Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy

Perform other job-related duties as assigned