Archway Marketing Services · 4 months ago
Coordinator, Client Support
Strongsville, OH
Full-time
Onsite
Entry Level
1+ years expArchway Marketing Services is a company focused on client support and satisfaction. They are seeking a Coordinator for Client Support to manage customer inquiries, ensure client satisfaction, and facilitate communication between departments to meet service level agreements.
Information TechnologyLogisticsMarketing
Responsibilities
Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner
Liaison between Archway departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs
Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process
Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk and uses the escalation protocol to communicate as required
Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used
Will partner with internal departments as needed to support them with meetings, root cause events, QBR’s etc
This position will have a general understanding of Client contractual requirements. Updates internal stakeholders to risk, potential opportunities, out of scope requests etc
The position will be trained in multiple areas to support redundancies are in place to service the client
This position will be able to demonstrate knowledge of products and services provided to client, and communicate as such
All other duties as assigned
Qualification
Required
Associates' or Bachelor's degree preferred
Minimum 1-year experience in customer service environment
Ability to handle tasks requiring attention to detail
Ability to learn new systems
Ability to work in a fast-paced, high output environment
Ability to multitask and prioritize job tasks
Ability to work independently and in a team environment
Strong written and verbal communication skills
Accurate data entry and spelling skills
Strong general computer skills including MS Office Suite
Professional appearance and demeanor
Benefits
Health, dental, vision benefits
Life, AD&D, short and long term disability insurance
Generous paid time off (PTO)
Recognition programs and service awards
401 (k) with a company match
Employee assistance program, including identity theft protection and travel assistance
Employee discount programs
Company
Archway Marketing Services
Archway provides marketing logistics and fulfillment services that simplifies marketing supply chain.
1001-5000 employees
H1B Sponsorship
Archway Marketing Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (5)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tailwind Capital
2019-01-01Undisclosed
2012-07-09Acquired
Leadership Team
Matt Gresge
Chief Executive Officer
Andrew L.
Chief Financial Officer
Company data provided by crunchbase