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WilmerHale · 4 hours ago

Law Firm IT Management Consultant

New York, NY

Full-time

Onsite

Senior Level

7+ years exp

WilmerHale is a leading international law firm with a commitment to quality legal services and diversity. They are seeking a Law Firm IT Management Consultant responsible for advancing the firm’s AI strategy, managing complex AI projects, and aligning technology solutions with business needs.

Intellectual PropertyLegalVenture Capital

Comp. & Benefits

Responsibilities

Responsible for establishing and managing strategic relationships with internal customers across legal and business operations departments, with a primary focus on advancing the firm’s AI strategy

Shapes and manages the execution of complex AI projects from conception through delivery, with a focus on aligning solutions with stakeholder objectives and business needs

Leads the gathering of business needs through direct interaction with firm personnel, and is proactive in understanding business processes, the key drivers and measures of success for the firm, and the short-term and long-term direction of the legal and business departments, the firm and technology

Proactively identifies high-impact AI use cases, applies AI to improve and automate business processes, and helps the firm anticipate and respond to evolving client and market demands through innovative technology solutions

Acts as a liaison between IS and the end-users to define and establish service and support requirements

Translates high level business requirements into functional specifications for the IS organization and manages changes to such specifications

Based on breadth and depth of understanding of business needs and processes, collaborates with IS professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible

Analyzes and determines the operational and financial impact of new product and service offerings

Takes a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration

Aligns IS resources and processes to meet the client organization’s needs

Regularly communicates with key stakeholders and promotes IS services

Facilitates end-user testing, implementation, and training

Identifies opportunities to use technology to impact department strategy and performance

Identifies sources of advantage and look for customer opportunities that anticipate and satisfy changing customer needs

Identifies new product and service offerings, particularly AI solutions, which may create unique, innovative and high-value customer solutions

Facilitates a continuous planning process

Works with stakeholders to manage and prioritize product and service portfolios

Works with stakeholders to identify pain points and process improvement opportunities that can be solved with AI

Analyzes potential solutions to estimate value to the organization and return on investment (ROI)

Advocates for technology needs of the business

Communicates technology strategy, plans and status to the business community

Provides information to IS about customer plans, opportunities, and needs

Manages customer plans and expectations

Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis

Understands the business processes and challenges and assesses client needs

Develops a deep knowledge of the firm’s business, information technology and AI service delivery capabilities

Works with the business to define and validate system requirements

Prepares functional specifications and system design specifications that can be used by IS to build solutions

Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Develops governance agreements with clients

Defines and monitors Service Level Agreements (SLA)

Measures customer satisfaction and IS effectiveness with the business units

Develops and implements recommendations for improvement

Works with IS to resolve problems and improve service levels

Acts as the liaison between the business, technology teams and support teams

Works with the IS to develop implementation plans for new products and services and communicate them to legal and business departments

Identifies technology training needs

Coordinates with change management group regarding the delivery of training programs

Builds IS’s understanding of the business and help to educate the business about emerging technologies, especially in the AI space

Promotes IS services to the business

Demonstrates the value of IS services and how they meet business objectives to improve solution adoption

Assumes additional responsibilities as assigned

Qualification

AI strategyLaw firm technologyBusiness analysisSDLC conceptsTechnical strategiesProblem solvingCustomer service orientationChange managementInterpersonal skillsCommunication skills

Required

Strong customer service orientation

Must have significant knowledge and close familiarity with law firm technology and artificial intelligence

Builds both formal and informal professional relationships. Maintains and extends relationships within, across and external to organizational boundaries. Obtains and shares information, ideas and problems

Applies knowledge of the customer's functions and processes to develop business case and business requirement documents. Assesses the benefits of recommended solutions

Proven interpersonal and communication skills. Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through body language and tone

Ability to understand a legal or operational business unit's needs and translate needs into IT specific requirements. Demonstrated problem solving abilities, analytical skills, and proven ability to meet challenging deadlines required

Uses an understanding of legal and business functions and available technology to analyze and propose technical strategies for the business. Assesses benefits and risks

Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty

Familiar with System Development Life Cycle (SDLC) concepts

7-10 years of relevant technical and legal work experience

Knowledge of law firm processes required