EquipmentShare · 20 hours ago
T3 Technology Support
Kansas City, KS
Full-time
Onsite
New Grad, Entry LevelEquipmentShare is a company focused on transforming the equipment rental industry. They are seeking a T3 Technology Support Associate I to provide exceptional service and support to both internal and external customers, ensuring a positive customer experience across various communication channels.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Perform job duties in accordance with EquipmentShare's vision, mission, and values, as well as mandated state and federal laws and requirements at all times
Provide excellent customer service for EquipmentShare's customers when responding to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner within established quality and service standards
Establish and maintain professional working relationships with internal and external customers, and work collaboratively with co-workers to achieve departmental and company goals and standards
Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the correct solutions
Utilize product knowledge and appropriate resources to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customers
Enhance industry and technical knowledge through actively participating in learning and growth opportunities
Perform other duties and responsibilities as assigned
Qualification
Required
High-school diploma at a minimum
Ability to read and comprehend basic/complex communication in written or verbal sources
Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure
A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
Strong organizational skills with attention to detail and accuracy
Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers
Excellent verbal and written communication skills
Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
Accept responsibility for actions when necessary and learn from mistakes
Ability to be flexible - adapt to change in a positive manner
Ability to work quickly and think logically, especially under pressure
Ability to reason with difficult and/or upset customers in a courteous and professional manner
Self-starter with an ability to acquire new skills in a proficient manner, and a strong, positive work ethic that contributes to the vision of the department and the company as a whole
Must possess a professional yet enthusiastic and friendly demeanor
Ability to maintain a high level of confidentiality on sensitive topics
Preferred
Associates Degree or above is highly desired
Benefits
Medical, Dental and Vision coverage for full-time employees.
401(k) and company match.
Generous paid time off (PTO) plus company paid holidays.
Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
Seasonal and year round wellness challenges.
Company sponsored events (annual family gatherings, happy hours and more).
Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
Opportunities for career and professional development with conferences, events, seminars and continued education.
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
Founded in 2015
5001-10000 employees
H1B Sponsorship
EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase