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Virtucom, Inc. · 2 days ago

Field Tech

Henry County, GA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

Virtucom, Inc. is actively looking for entry level field techs to join their team dedicated to combining technology with education. The role involves providing technical support for various devices and interacting with school personnel to ensure technology functions properly.

Information ServicesInformation TechnologySoftware

Responsibilities

Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers

Support in and out of warranty devices

Communicate technical information to both technical and non-technical personnel

Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)

Support projects/team members throughout the district on an as-needed basis

Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc

Qualification

Level I technical supportBasic networking skillsWindows 10 knowledgeChromeOS knowledgeMacOS knowledgeLenovo repair certificationsCommunication skills

Required

Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers

Support in and out of warranty devices

Communicate technical information to both technical and non-technical personnel

Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)

Support projects/team members throughout the district on an as-needed basis

Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc

Understanding of computers and basic networking skills

Strong verbal and written communication skills

Basic knowledge of Windows 10, ChromeOS, and MacOS

Must pass a background check