Rush University Medical Center · 2 weeks ago
Training & Quality Consultant II-21133
Chicago, IL
Full-time
Onsite
Mid Level
$34.89/hr - $56.78/hr
3+ years expRush University Medical Center is a leading healthcare provider, and they are seeking a Training & Quality Consultant II. This role focuses on facilitating training programs, developing training materials, and ensuring quality standards are met within the organization.
Clinical TrialsEducationHealth CareMedicalTraining
Responsibilities
Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments
Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications
Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises
Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks. Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective
Act as a point of contact for knowledge-related inquiries and provide guidance to employees seeking information or resources
Analyze existing source content and transform it into well-structured step-by-step instructions and user-friendly documentation
Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements
Collaborates with management teams to identify associate training needs and incorporate them into one-time or ongoing training programs
Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities
Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices
Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts
Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated
Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables
Other similar and/or related duties as assigned
Qualification
Required
Bachelor's Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles
Three (3) years' training, teaching, or business coaching experience
Three (3) years' experience working with EPIC Cadence in a practice or Access Center environment
Experience within a large hospital or integrated healthcare delivery system
Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences
Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language
Strong attention to detail and an aptitude for organizing information logically
Strong organizational skills & ability to multitask and prioritize
Proficient in Medical Terminology and HIPAA
Excellent MS Office skills
Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language
Demonstrated ability to learn quickly and follow through
Strong interpersonal skills with the ability to motivate and build relationships
Able to travel to multiple hospital sites, corporate settings, and seminar locations
Able to work under stressful conditions while maintaining professionalism
Work will often require flexibility and meeting tight deadlines
Able to communicate with many different customers and seek solutions to move the organization forward
Ability to make independent decisions in problem solving
Ability to prioritize own work
Ability to work well with individual associates
Able to work well in a team
Ability to work varied hours in a 24-hour day
Able to participate in process improvement initiatives
Preferred
Two (2) years' revenue cycle experience
EPIC certification or EPIC credentialed trainer
Experience with Automated Call Distribution systems (Cisco preferred)
Benefits
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Company
Rush University Medical Center
Rush University Medical Center offers healthcare services for children and adults, clinical trials, medical education and training services.
10001+ employees
H1B Sponsorship
Rush University Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (85)
2023 (64)
2022 (81)
2021 (65)
2020 (66)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Richa Gupta
Chief Operating Officer, Rush University Medical Group
Courtney Cole Kammer
Senior Vice President, Chief Human Resources Officer
Recent News
GlobeNewswire
2026-01-02
Company data provided by crunchbase