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Lockton · 1 day ago

AVP, Account Executive – People Solutions (Employee Benefits)

Tampa, FL

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Lockton is a leading insurance brokerage firm, and they are seeking an AVP, Account Executive to lead their client management team in employee benefits solutions. This role involves developing and driving benefits strategies, ensuring client satisfaction, and mentoring the service team while managing complex client relationships and financial health.

Auto InsuranceInsuranceRisk Management

H1B Sponsor Likely

Responsibilities

Responsible for overall client satisfaction, client relationship and client retention. Engages and resolves highly escalated client service matters. Defines annual service calendar activities

Drives strategy planning process with client. Evaluates utilization data and financial health of client to make recommendations for pre-renewal and stewardship planning. It has a sound understanding of market innovation and disruptors and the impact it could have on a client

Defines communications strategy for annual plan year communications. Is also responsible for assisting a client in the development of a long-term communication campaign aimed at increasing employee engagement that supports the client's overall objectives

Monitors account expenses and ensures that billing and invoicing is up to date. Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement

In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing. Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary), presents recommendation to the clients, and documents client acceptance of renewal strategy. Resolves escalated renewal issues

Support new carrier relationships and act as an escalation point for issues during renewal implementation

Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation

Establish key reporting metrics for each client and coordinate with the client service team to deliver reporting. Provide a summary overview to client with key highlights to reporting and provides expert guidance and consultation in this area

Building Client Relationships: Ensuring that the client’s (internal or external) needs are met; building productive relationships with all clients; taking accountability for client satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated client complaints and regain client confidence

Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Business Acumen: Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics

Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful

Driving Innovation: Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential clients (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions

Planning and Organizing: Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources

Stress Tolerance: Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization

Creating a Culture of Trust: Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenge, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust

Courage: Proactively confronting difficult issues; making valiant choices and taking bold action in the face of opposition or fear

Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up

Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities

Qualification

Client ServicesEmployee Benefits ConsultingLife/Health Insurance LicenseFinancial AnalysisNegotiation SkillsMicrosoft Office SuiteExecutive PresencePresentation Skills

Required

8 – 10 years' experience in Client Services in Employee Benefits consulting including servicing and placement of coverage

Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry

Current Life/Health insurance license or the ability to obtain immediately

Advanced knowledge of group benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability)

Advanced knowledge of different financial arrangements and products available to clients (e.g., fully insured, minimum premium, ASO) with advanced knowledge around self-insured funding arrangement and concepts

Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop the same immediately

Intermediate/Advanced negotiation skills related to marketing and placement of insurance products

A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions

Expert knowledge of federal and state legislation and legal issues related to the insurance industry

Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making

Full proficiency in the use of Microsoft Word, Excel, and PowerPoint

Executive presence and presentation skills, ability to influence at executive levels

Company

Lockton

Glassdoor4.0

Lockton provides risk management and insurance services.

Founded in 1966

Kansas City, Missouri, USA

10001+ employees

https://www.lockton.com/offices/uk

H1B Sponsorship

Lockton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (1)