Gene by Gene · 4 months ago
Client Services Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
5+ years expGene by Gene is dedicated to building a healthier and more connected world through precision health and genealogy services. They are seeking a Client Services Manager to oversee customer support operations for business clients, ensuring exceptional experiences by leading and empowering a team of customer service representatives.
BiotechnologyGeneticsHealth CareHealth Diagnostics
Responsibilities
Overseeing and optimizing customer support operations specifically tailored for business clients
Ensuring an exceptional experience for every client by leading, developing, and empowering a team of customer service representatives
Providing strategic direction to the department and serving as the escalation point for high-priority client issues
Qualification
Required
Proven ability to manage escalations and drive cross-functional issue resolution
Strong leadership and coaching skills
Excellent communication, conflict resolution, and organizational abilities
Proficient in CRM tools and customer service platforms
5+ years in a customer service or client-facing role, with at least 2 years in a supervisory or managerial capacity
Bachelor's degree, preferably in a scientific discipline or related field
Preferred
Experience in a B2B, laboratory, or life sciences environment strongly preferred
Company
Gene by Gene
Specializing in DNA-based ancestry & genealogy as Family Tree DNA.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-07-18Seed
Leadership Team
Lior Rauchberger
Chief Executive Officer
Recent News
MIT Technology Review
2025-08-23
Company data provided by crunchbase