Enterprise Customer Success Manager jobs in United States
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Connecteam · 1 day ago

Enterprise Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$100K/yr - $120K/yr
date2+ years exp

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for deskless employees. The Enterprise Customer Success Manager is responsible for overseeing large business and enterprise customers, ensuring their sustained success by developing tailored solutions and strategies to boost adoption and deliver value.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualification

B2B SaaSCustomer-facing experienceHR Tech experienceWorkforce ManagementDigital transformationRelationship buildingWritten communicationVerbal communicationTeam playerCreative problem-solving

Required

2 years of experience in B2B SaaS
Customer-facing experience
Superb written and verbal communication skills
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
Experience in helping customers deploy and see the value of the products they have purchased
Experience in building relationships with senior business & platform stakeholders
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together

Preferred

Experience working in a global team, for an international company
Experience working in an international, remote-first SaaS company
Background in HR Tech, Workforce Management, or related industries

Benefits

Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.
401(k)

Company

Connecteam

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Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams.
dateFounded in 2016
location
New York, New York, USA
people-size201-500 employees
web-link
https://connecteam.com

Funding

Current Stage
Growth Stage
Total Funding
$158M
Key Investors
Google for Startups
2022-03-02Series C· $120M
2021-04-28Series B· $37M
2021-01-26Non Equity Assistance

Leadership Team

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Yonatan Nuriel
VP R&D & Co-founder
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A
Asaf Haviv
Chief Financial Officer
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Recent News

Research and Markets
U.S. Healthcare Staffing & Scheduling Software Market Report 2025-2033 - AI-Driven Scheduling and Nursing Shortages Drive the Industry
2025-08-26
GlobeNewswire News Room
United States Absence Management Market to Hit Valuation of US$ 742.87 Million By 2033 | Astute Analytica
2025-03-26
Business Wire
Connecteam Brings Its All-in-One Workforce Management App to UK Care Week
2023-03-14
Company data provided by crunchbase