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Cloudflare · 17 hours ago

Senior Employee Relations Partner

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. The Senior Employee Relations Partner will serve as a trusted advisor, guiding leaders through complex performance management situations and conducting investigations to ensure fair treatment of employees while improving the overall employee experience.

AnalyticsEnterprise SoftwareSecurityWeb Hosting

Responsibilities

Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems

Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution

Adhere to service level agreements for timely response and follow up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes

Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis

Conduct in-depth root cause analysis of ER trends, presenting data-driven stories in business language to influence talent decisions and advise on the productivity impact of attrition

Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process

Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders

Assist with the updating of Company policies and responding to inquiries and concerns

Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy

Partner cross-functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner

Qualification

Employee RelationsEmployment Law KnowledgePerformance ManagementData AnalysisChange ManagementEmpathyCommunication SkillsRelationship BuildingProblem Solving

Required

You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity

You are motivated by cultivating company culture, building great businesses and helping people do their best work

You possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices and procedures

You have outstanding judgment and the ability to balance the needs of the company, managers and employees

You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment

You approach challenges with a solution-focused mindset, viewing obstacles as opportunities for improvement and growth

You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in

You are strategic, have a keen business acumen, and a track record of partnering closely with business leaders. You can articulate how People Teams bring value to an organization

You are a trusted partner who leads with empathy, building strong relationships through exceptional written and verbal communication

Your high emotional intelligence allows you to navigate sensitive situations with understanding and professionalism

You devote time and attention to supporting our employees, fostering strong relationships and sustaining the trust placed in you

You uphold the highest standards of integrity, communicating honestly, treating others with respect, and leading with dignity