Westpac Institutional Bank · 4 months ago
Technology Service Manager
New York, NY, United States
Full-time
Onsite
Mid, Senior Level
$125K/yr - $165K/yrWestpac Institutional Bank is Australia's first bank and one of the four major banking organizations in Australia, with a role based in their New York office. The Technology Services Manager will oversee technology service delivery, manage a team, and drive continuous improvement initiatives while ensuring compliance with service level agreements.
Banking
Responsibilities
Be the primary point of contact for any Technology run related issues for a set of business units (regardless of whether directly related to the business services managed by the TSM)
Providing front line technical support on the dealing floor for trading applications, liaising or escalating issues where relevant to specialist development teams
Work with CIO delegates and problem managers to prioritize fixes to business services
Arbitrate issues between technology and the business that relate to any aspect of the end-to-end service
Work with the property manager regarding all New York Branch technology facilities operations and key vendors responsible for providing service and support
Serve as an incident point of escalation and Incident Business Communications. Provide NICC/Problem Managers with business impact information for incidents to ensure they are actioned in accordance with business priorities
Ensuring operational and system documentation is created and maintained, including amongst other things incident and problem records and user and system documentation
Client point of contact to request operational / minor change requests (handed off once appropriate provider team is identified)
Review technology changes to the end-to-end service and assess that the stated impacts and/or the possible failure of the change is an acceptable risk
Assist in integration of the FX and DCM class of products used in New York
Manage or oversee region specific technology projects to ensure projects are well defined, scoped appropriately and executed within projected budget and time frames
Be the high-level SME for the line of services. Understand what components make up the service. Know all the customers of the service. Understand and drive down the costs associated with the service
Drive continuous improvement of the operational aspects of the Technology service
Mentoring and developing dotted line reports
Drive quality into all aspects of ITIL Service Operations
Service level agreement management with business to monitor the performance of service against the service level agreements
Cyber Security – maintain high level of standards in cyber hygiene and user training
Identifying vulnerabilities and risks in hardware and software
Working in conjunction with Westpac’s global Infrastructure teams to maintain and upgrade the New York network and infrastructure
Local New York Liaison for any Cybersecurity related incidents/queries
Qualification
Required
Experience in the end to end operations of Technology services, third party integration and Disaster Recovery
Strong planning and management skills
Solid knowledge in Information Security and Information technology
Infrastructure experience considered an asset
Understanding of financial services industry highly desirable
Problem Solving: Finding relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships
Customer and quality focused
Good communication skills especially when dealing with business and technology units
Experienced in working with a diverse range of people (e.g. Front Office, Back Office, Finance, Technology, Compliance and Risk)
Ability to work under minimal supervision
Quick learner with a great 'can do' attitude
Flexible and available for on-call and weekend support roster
Benefits
Flexibility
Various leave entitlements
Bonus
Benefits
Company
Westpac Institutional Bank
We're your partner in building a sustainable future.
Founded in 1817Sydney, New South Wales, AUS
5001-10000 employees
H1B Sponsorship
Westpac Institutional Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-09-29
Australian FinTech
2025-04-16
Company data provided by crunchbase