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Wisconsin Diagnostic Laboratories · 4 months ago

SUPERVISOR, TECHNICAL-ADMINISTRATIVE; CORE LAB, WDL; FULL TIME - 3RD SHIFT

Milwaukee, WI

Full-time

Onsite

Mid Level

4+ years exp

Wisconsin Diagnostic Laboratories (WDL) is a subsidiary of The Froedtert & the Medical College of Wisconsin, dedicated to patient care and innovative medical research. The Technical-Administrative Supervisor is responsible for ensuring standardized technical operations and managing employee performance in the laboratory, while also assisting in meeting quality and regulatory requirements.

Health CareMedical

Responsibilities

Monitors and assists the manager in the daily operations of the assigned department/section/shift, ensuring effective workflow processes and adherence to policies and procedures. Adjusts work assignments to meet or exceed test turnaround time expectations, while maintaining appropriate quality control, instrument calibration and maintenance, training, and competency activities

On a timely basis, prepares and maintains monthly staff work schedules based on workload, training, rules of employee conduct, and union contracts. Schedules creatively to minimize or eliminate overtime

Maintains departmental consumable inventory. Places orders as needed, based on established procedures and timeframes

Consistently achieves biweekly Payroll deadlines by submitting complete and accurate employee automated timekeeping data, including Employee Request and Notification forms. Maintains an ongoing record of employee exceptions to ensure rules of employee conduct are consistently followed

Maintains and updates department procedure manuals as needed or appropriate. Develops new procedures and special reports as needed. Ensures that staff is knowledgeable in and regularly follows standard laboratory policies, procedures, and across shifts and sites (if applicable) to ensure quality test results. Also ensures that required staff review and sign-off of policies, procedures, regulatory items, meeting minutes, safety updates, etc., is performed on a timely basis

Assists manager in preparing for and conducting regular and meaningful staff meetings, sharing company information and encouraging employee input. Prepares and distributes comprehensive meeting minutes

Maintains competency and accurately performs appropriate technical procedures (bench work) as dictated by workload and/or staffing

Utilizes the Laboratory Information System (LIS) to ensure accurate data generating, as well as appropriate data retention and retrieval. Assists in updating LIS test menus to coincide with departmental updates

Researches and resolves problems and serves the department as a resource by sharing expert knowledge on technical issues including unusual specimens, unusual test results, etc. Utilizes advanced troubleshooting skills to maintain accurate and timely patient resting. Consults with managers, section directors, and patient care team members regarding difficult analyses, abnormal findings, and conflicting results

Keeps abreast of new developments/issues related to own area of expertise. Involved in RFP’s and research and development of new instruments or products, compiling accurate and detailed data and summary reports. Ensures that all tests are scientifically accurate and performed in accordance with standard protocol. Responsible for the implementation of test procedures, instrumentation, and reagents. Also assists the manager in meeting departmental operations budget, within acceptable variances. Looks for innovative approaches for expense reduction and cost-effective system enhancements

Assists in the development, monitoring, and reporting of quality assurance (QA) standards and objectives. Participates in QA programs to ensure that quality standards are met. Serves as a consultant for QA/QC problem situations: working to resolve situations as they occur so that testing may continue in a timely manner. Supports manager in promoting continuous quality improvement initiatives through creative critical thinking, employee education, and ongoing projects. Assists in the development and implementation of process improvement

Ensures that required quality control (QC) and maintenance procedures are appropriately performed and documented. Ensure that monthly QC reports are prepared, reviewed, and submitted to the section director or designee as appropriate. Proactively identifies and notifies manager of risk occurrences within the department, i.e., errors, accidents, and other risk incidents. Follows up with comprehensive investigation and resolution as appropriate

Develops and maintains the proficiency testing (PT) program for assigned section(s). Ensures that proficiency tests are ordered appropriately in the LIS and tested in the same manner as patient specimens by assigned employees. Maintains records of employee performance and ensures rotation of PT testing among employees. Completes required forms and reports results to agencies within the required timeframe. Reviews returned results and performs corrective action as needed

Ensures compliance with all regulatory and inspection agencies. Prepares for and participates in on-site inspections by certification agencies including CAP, ASHI, AABB, JCAHO, etc

Creates, maintains, implements, and documents appropriate training and competency programs. Ensures that employees understand departmental/section/shift expectations. Ensures that new employees, students, and pathology residents are scheduled for and receive appropriate training. Continually assesses training progress and adjust training schedules to ensure competency. Actively participates in training as needed

Participates in hiring decisions, including interviewing and assessing the technical expertise of applicants

Communicates regularly with employees regarding performance, job satisfaction and career development. Collaborates with the manager regarding significant performance issues and follows up by preparing performance improvement plans ad/or progressive disciplinary action in an objective and consistent manner based on the rules o of employee conduct. Participates in disciplinary hearing and needed

Assumes primary responsibility for preparation of employee performance evaluations within the month they are due. Obtains input from other members of the department leadership team regarding technical performance as applicable. Participates in the performance evaluation meetings as requested

Qualification

Medical Laboratory ScienceASCP certificationClinical Laboratory experienceMicrobiologyChemistry/BiochemistryLeadershipCommunicationTeam management

Required

Bachelor's Degree (or higher) in one of the following: Medical Laboratory Science (formerly Clinical Laboratory Science or Medical Technology), Microbiology, Biology, Molecular Biology, Chemistry/Biochemistry (other science degrees may also be acceptable)

ASCP certification within one year from date of hire, where applicable

Minimum of 4 years demonstrated successful, professional work experience as a Clinical Laboratory Scientist, Chemistry Technologist, or Hematology Technologist in a clinical or research laboratory environment

Benefits

Paid Time Off

Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities

Academic Partnership with the Medical College of Wisconsin

Referral bonuses

Retirement plan - 401K

Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics

Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available