Chronosphere · 17 hours ago
Customer Success Architect
United States
Full-time
Remote
Senior Level
5+ years expChronosphere is an observability platform that empowers customers to focus on data and insights by reducing data complexity and optimizing costs. The Customer Success Architect will act as a post-sales leader, providing strategic and technical guidance to help customers maximize the value of Chronosphere and navigate challenges throughout their customer journey.
AnalyticsCloud InfrastructureDevOpsInformation TechnologyProductivity ToolsSaaS
Responsibilities
Build trusted relationships across all levels of customer organizations, from technical end users to business executives
Build, maintain, and execute strategic account plans for your customers
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings
Serve as the primary advisor across technical initiatives and strategic business outcomes
Identify and mitigate risks within your customer portfolio
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value
Act as the voice of the customer to influence product development and customer success strategies
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI
Deliver strategic insights to help customers achieve their business goals
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices
Qualification
Required
5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences
You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
Benefits
Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More
Company
Chronosphere
Chronosphere is a cloud native observability platform that helps teams quickly resolve incidents while controlling costs.
201-500 employees
H1B Sponsorship
Chronosphere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (7)
2022 (6)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$369.47MKey Investors
CrowdStrike Falcon FundGeneral AtlanticGreylock
2025-11-19Acquired
2024-01-18Series Unknown
2023-01-05Series C· $115M
Leadership Team
Martin Mao
Co-Founder / CEO
Rob Skillington
Co-Founder/CTO
Recent News
2026-01-09
2026-01-08
2026-01-06
Company data provided by crunchbase