Mass Markets ยท 5 months ago
4X10 Customer Service Representative | Full-Time (4 Days a Week)
Wichita, KS
Full-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions. They are seeking Customer Service Representatives to support outbound sales campaigns, connecting with customers to provide product information, upsell services, and strengthen client relationships.
ConsultingInformation Technology
Responsibilities
Make outbound calls to customers and prospects with professionalism and enthusiasm
Identify customer needs and deliver tailored product recommendations
Upsell and cross-sell services to maximize customer value
Resolve inquiries using internal systems and team collaboration
Document customer interactions and claims accurately
Follow scripts, policies, and compliance procedures
Handle sensitive information with care and confidentiality
Escalate complex issues to the appropriate support teams
Stay informed on program updates through training and team meetings
Meet attendance and scheduling expectations consistently
Qualification
Required
Minimum age: 18 years
High school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Excellent problem-solving and conflict resolution abilities
Customer-focused mindset with empathy and patience
Ability to multitask and self-manage in a fast-paced environment
Team-oriented with strong interpersonal skills
Preferred
1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
Experience in state or federal work environments
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase