Liebherr USA · 2 days ago
Product Serviceability Engineer
Newport News, VA
Full-time
Onsite
Mid, Senior Level
3+ years expLiebherr USA is a successful international company that focuses on enhancing the serviceability and maintainability of mining truck platforms. The Product Serviceability Engineer will bridge product engineering with field realities to ensure mining trucks are designed for reduced downtime and long-term cost-effectiveness.
Mechanical Or Industrial Engineering
No H1B
Responsibilities
Provide data to assist engineering design teams to provide critical feedback in design reviews from a customer support perspective
Evaluate truck design using a Serviceability Index that quantifies component accessibility, tool requirements, disassembly time, and spatial constraints
Apply a Maintainability Index to measure routine task complexity, expected technician skill level, frequency of maintenance, and time on task
Participate in design reviews to influence design decisions using these indices as performance benchmarks
Gather insights from fleet operators, technicians, and service teams to identify pain points and improvement opportunities
Translate field feedback into actionable design inputs, aligned with KPI-based serviceability goals
Validate that service intervals, replacement procedures, and tool usage reflect real-world conditions and technician capabilities
Collaborate with diagnostics and telematics teams to provide input on remote fault detection, ensuring they are technician-friendly and minimize troubleshooting time
Review data from predictive maintenance algorithms with field service patterns and key maintainability metrics
Support the development of optimized service schedules based on data trends and coordinated part replacements
Contribute to the development of pre-packaged service kits for components with similar lifecycles or replacement schedules
Lead creation and validation of technician guides, service manuals, and post-service test protocols
Train internal teams and service partners on simultaneous maintenance strategies and best practices derived from index-based evaluations
Improve and develop Serviceability Index Scores and increase average accessibility and modularity ratings across truck platforms
Develop Maintainability Index Scores and Improve task time, tool count, and procedure simplicity metrics
Monitor Mean Time to Repair (MTTR): Reduction in average service time for routine maintenance and field repairs
Qualification
Required
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field with 3 to 6 years of experience
Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn
Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery
Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues
Strong communication and teamwork skills, with the ability to work collaboratively across departments
Good organizational skills, attention to detail, and the ability to follow technical specifications
Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software
Hands-on knowledge of mining trucks or off-highway equipment and their maintenance workflows
Experience participating in design-for-serviceability reviews and interpreting CAD models for component access evaluations
Proficiency in analyzing service data, using KPIs, and developing technical documentation
Experience creating or applying Serviceability or Maintainability indices in vehicle or equipment design
Familiarity with FMEA/FAME analysis, failure tracking, and reliability engineering tools
Understanding of fleet diagnostics, predictive maintenance systems, and telematics platforms
Exposure to harsh-environment durability standards (dust, corrosion, vibration, etc.)
Strong collaboration skills with cross-functional engineering, service, and field teams
Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration
Ability to obtain and maintain Local Mine induction and access
Ability to obtain and maintain Local Mine HSE certification
Ability to obtain and maintain a valid passport and driver's license
Benefits
Major medical, dental and vision insurance
401K plan with company match
Paid vacation and personal days
Company
Liebherr USA
Liebherr in the USA was established in 1970 in Newport News, VA.
Founded in 1970Newport News, Virginia, US
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase