Blue Castle Agency (North America) · 5 months ago
Resident Services Coordinator
Manchester, NH
Full-time
Onsite
Mid Level
3+ years expBlue Castle Agency is a mission-driven property management organization seeking a compassionate and experienced Resident Services Coordinator. This leadership position involves designing and delivering programs that support residents in affordable housing communities, fostering stability, engagement, and community well-being.
Real Estate
Responsibilities
Collaborate with property management teams to identify and coordinate programming that promotes housing stability and resident success
Support RSCs and site staff in developing resident engagement goals and measurable outcomes
Design and implement programs that help reduce rent arrears, improve lease compliance, and promote positive resident relationships
Establish and maintain strong partnerships with community-based organizations, service providers, and funders
Train RSCs on using an outcome tracking tool to evaluate program success and report results
Lead efforts to identify and secure funding opportunities at the local and national level
Analyze performance data and apply findings to improve service delivery
Host regular check-ins with site teams to problem-solve challenges and plan engagement events
Understand resident concerns and coordinate support through appropriate referrals and resources
Oversee the planning of community-building events and seasonal celebrations
Prepare standardized, site-specific monthly newsletters across all properties
Maintain accurate records, documentation, and reporting to meet internal and external requirements
Prepare monthly reports for leadership and funders
Manage resident engagement budgets and any grant-funded program budgets
Represent the organization professionally in meetings with local agencies, funders, municipalities, and community stakeholders
Participate in professional development and organizational training opportunities
Qualification
Required
Bachelor's degree in social work, human services, or a related field
3–5 years of experience in community engagement, program development, staff supervision, and partnership management
Demonstrated success in securing grant funding
Strong understanding of HUD, Fair Housing, and related affordable housing regulations
Ability to oversee and support teams across multiple sites
Excellent written, verbal, and organizational communication skills
Cultural competency and ability to work effectively with diverse communities
Experience leading or facilitating community meetings and events
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), outcome tracking systems, and property management platforms like Yardi
Self-starter with the ability to prioritize, manage deadlines, and work independently
Flexibility, empathy, and a sense of humor highly valued
Reliable transportation required for regular regional travel
Company
Blue Castle Agency (North America)
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase