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Rockstar · 3 months ago

Product Operations Analyst

San Francisco, California, United States

Full-time

Hybrid

New Grad, Entry Level

Rockstar is a fast-growing, technology-led company transforming the way global talent builds in the U.S. The Product Operations Analyst will optimize product development and delivery processes, ensuring legal and sales teams can operate efficiently while making a significant impact on customers’ lives.

Staffing & Recruiting

H1B Sponsored

Responsibilities

Preparing and managing multiple customer visa application work products simultaneously, requiring excellent project management skills

Establishing metrics and monitoring systems to continuously measure and improve product development and process performance

Developing and maintaining comprehensive quality gates throughout the customer application preparation lifecycle

Collaborating with engineering and design to gather necessary information and documentation, maintaining clear communication throughout the process

Serving as the operational liaison between legal operations, engineering, design, and sales teams

Contributing to the continuous improvement of the document preparation platform and internal processes based on customer feedback and operational insights

Qualification

Process optimizationProject managementAI technology productsAttention to detailCustomer service focus

Required

Operational experience (particularly within a startup)

Attention to detail, especially when it comes to identifying and designing processes

Desire to learn how to build and use new AI-enabled technology products and automate processes

Interest in learning about business immigration and visa preparation

Demonstrated high agency, particularly in independent project management

Passion for startups, founders, and technology, especially in rapidly evolving fields like artificial intelligence, robotics, biotech, manufacturing, aerospace

Strong customer service focus

Ability to prepare and manage multiple customer visa application work products simultaneously

Excellent project management skills

Ability to establish metrics and monitoring systems to continuously measure and improve product development and process performance

Ability to develop and maintain comprehensive quality gates throughout the customer application preparation lifecycle

Ability to collaborate with engineering and design to gather necessary information and documentation

Ability to maintain clear communication throughout the process

Ability to serve as the operational liaison between legal operations, engineering, design, and sales teams

Ability to contribute to the continuous improvement of the document preparation platform and internal processes based on customer feedback and operational insights