Amazon Web Services (AWS) · 2 weeks ago
Principal Product Manager, Technical, Amazon Connect
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$181K/yr - $245K/yr
7+ years expAmazon Web Services (AWS) is a leader in cloud computing, and they are seeking a Principal Product Manager, Technical to drive the strategic vision and execution for Amazon Connect's proactive engagement solutions. The role involves owning the product strategy for Outbound Campaigns and shaping the future of customer engagement by integrating proactive outreach with inbound service across multiple channels.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Own the product strategy and roadmap for Amazon Connect's Outbound Campaigns, including Voice Service and Campaigns Processing, driving revenue growth and platform adoption across target industries
Define the 3-5 year vision for Connect's proactive engagement capabilities spanning customer segmentation, campaign management, channel orchestration, and content management
Develop the AI strategy for outbound engagement, defining how AI agents integrate with customer workflows and aligning with Connect's broader AI vision while advocating for outbound-specific use cases
Identify and drive strategic opportunities to expand Connect's Outbound Campaigns beyond traditional service use cases, exploring new verticals, workflows, and integration possibilities
Develop go-to-market strategies and positioning that accelerate adoption, build and nurture the sales pipeline, and drive feature adoption across customer organizations
Understand regulatory requirements (TCPA, OFCOM, HIPAA) across global regions while enabling customers to execute effective campaigns
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Experience with contact center or customer engagement applications
Track record of evolving applications through significant technological transitions
Deep expertise with modern technology architectures and patterns
Extensive knowledge of AWS services and cloud architecture
Background in human-AI interaction design or related fields
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-22
Mexico Business
2026-01-22
2026-01-22
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