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Red Robin · 3 months ago

IT Support and Development Engineer – Corporate Systems

Colorado

Full-time

Onsite

Mid Level

$116K/yr - $160K/yr

Red Robin is a well-known restaurant chain, and they are seeking an IT Support and Development Engineer to support and maintain their corporate systems. The role involves troubleshooting enterprise financial software applications and collaborating with stakeholders to enhance business processes and productivity.

Food and BeverageRestaurantsSnack Food

H1B Sponsor Likely

Responsibilities

Configure, support, troubleshoot, and maintain cloud enterprise software applications 60%

Act as escalated support for end-users who are experiencing difficulties in using systems. Research and identify the root causes for problems and own their resolution. Engage vendor support as needed

Act as a technical and functional expert and power user to the organization in all supported applications

Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the 'big picture'

Ensure documentation is current on all new and existing applications and processes

Load, manipulate, audit, and report on data and make complex mass changes, conversions, or other direct data updates to data, as considered necessary

Establish and monitor processes to assess the quality of data and monitor the use of data throughout the organization

Propose, document, and implement new or revised processes to improve data integrity and promote the consistent use of data

Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation

Coordinates and performs in-depth QA tests, including end-user reviews, and test script execution for modified and new systems

As the subject matter expert, support business partner initiatives including implementations of new technology, integrations and optimizations within existing tech stack. 30%

Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes

Actively participate in the application communities, training and regional user groups to ensure awareness of current trends and innovation

Provide frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in progress

Be resourceful in a fast-paced environment

Work closely with product owners and leadership to ensure product innovation and solutions are current and in line with strategic direction

Appy technical expertise and data analysis to support solution design

Provide reporting for end users to ensure data driven decisions are being met

Execute user access requests as needed

Execute offboarding activities as needed

Support quarterly/yearly SOX audit activities

Other duties as assigned by Supervisor

Qualification

Oracle FusionBlacklineAnaplanCloud software supportData analysisTechnical expertiseUser trainingDocumentation skillsCommunication skillsProblem-solving

Required

Support, troubleshoot, document, and maintain cloud or enterprise financial software applications (e.g., Oracle Fusion, Blackline, Anaplan) in support of business objectives

Work across IT teams to ensure the applications are configured to fully utilize available technologies

Work with stakeholders to identify opportunities to improve business processes and enhance productivity by leveraging available technologies

Work with stakeholders to create custom reports to better utilize system information

Maintain user accounts, permissions, and complete access requests as needed

Review software update release notes, ensure compatibility, communicate feature changes to stakeholders and end users, and schedule updates to the system

Support new implementations, integrations, and enhancements across all platforms

Configure, support, troubleshoot, and maintain cloud enterprise software applications

Act as escalated support for end-users who are experiencing difficulties in using systems

Research and identify the root causes for problems and own their resolution

Engage vendor support as needed