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Leidos · 3 months ago

Systems Network Administrator (SNA-0)

Laurel, MD

Full-time

Onsite

Entry Level

$50K/yr - $90K/yr

2+ years exp

Leidos has a new and exciting opportunity for a Systems/Network Administrator in their National Security Sector's Cyber & Analytics Business Area. The role involves providing support for implementation, troubleshooting, and maintenance of IT systems, managing IT system infrastructure, and ensuring day-to-day operations of various devices.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

On site support from 0800-1600 Monday through Friday

Provide support for Implementation, troubleshooting, and maintenance for IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Develop and update documentation for SOP’s and troubleshooting procedures

Provides Tier 2 (Escalation) problem identification, diagnosis and resolution

Perform System Troubleshooting & Updates: Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems

Optimize System Performance: Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion

Manage the daily activities of configuration and operations of IT systems

Contribute to technical contract deliverables like weekly/monthly reports, etc

Provide support for the escalation and communication of status to agency management and internal customers

Use a ticketing system, document repository, and customer tools and applications

Qualification

Systems AdministrationTroubleshootingCustomer ServiceLinuxWindows Operating SystemsNetwork ManagementDocumentationMulti-taskingProblem ResolutionPKI ManagementVPN TroubleshootingAccount ManagementResource UtilizationCapacity PlanningTicketing SystemSOP DevelopmentEscalation SupportConfiguration ManagementPatch ManagementTeam CollaborationCommunication SkillsFlexibilityTechnical Reporting

Required

Bachelor's degree in technical discipline and two (2) years of relevant systems administration experience or a master's degree with less than two (2) years of relevant experience

In lieu of a degree an additional five (5) years of relevant systems administration experience is required

Candidates must possess an active TS/SCI with Polygraph to be considered for this role

Possess & maintain one of the following certifications: Updated COMP TIA Security Plus, Microsoft Technology Associate-IT Infrastructure (MTA-IT), Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7, Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8, Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7, Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Admin on Windows 7