Front · 4 hours ago
Backend Engineer - Infrastructure
San Francisco, CA
Full-time
Hybrid
Mid, Senior LevelFront is the leading AI-powered customer service platform built for collaboration. The Backend Engineer - Infrastructure will focus on building and automating the next-generation cells architecture to support customer growth, while also designing tools and systems for a scalable engineering team.
CollaborationCRMCustomer ServiceSaaSUnified Communications
Responsibilities
Building and automating our next-generation cells architecture, a horizontal scaling platform that allows us to support growing customers all over the world
Automate rebalancing of our customers across our cells to spread the load (without downtime!)
Design and implement a new Kubernetes staging environment that engineers can spin up in under a minute
Build tools to scale developer workflows for a >50 person engineering team, for example, schema migration automation tool to run online MySQL migrations across a large number of production database shards
Troubleshoot and resolve low-level bugs and issues, e.g. memcached throughput exceeding AWS caps, network partitions in our AWS VPC
Design, deploy and operate asynchronous work queues, high-volume storage systems, high-throughput systems: You should not be afraid of writing code that will decide to start or stop 1000 servers
Qualification
Required
Be excited about cloud infrastructure!
Product mindset, we're a product company on a mission to 'advance how people work'
Industry experience with highly available, large-scale distributed systems at a large-scale internet service
Experience working on software systems built atop Amazon Web Services
Fluency in a dynamic language like Node.JS, Python, Rust, or similar
Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
Understand the trade-offs in employing different technical solutions to a problem, valuing pragmatism over idealism
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Benefits
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
Founded in 2013
201-500 employees
H1B Sponsorship
Front has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Sequoia CapitalSocial CapitalUncork Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
vcnewsdaily.com
2025-12-12
POCIT. Telling the stories and thoughts of the underrepresented in tech.
2025-10-02
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