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SupplyOne, Inc. · 5 months ago

Area Customer Service Manager - Austell, GA

Austell, GA, USA

Full-time

Onsite

Mid Level

$86K/yr - $124K/yr

SupplyOne, Inc. is seeking an Area Customer Service Manager to join their leadership team in Georgia – Alabama. This role is responsible for managing daily operations of the Customer Service team, ensuring high-quality service, and implementing best practices that enhance profitability and customer retention.

Industrial EngineeringMachinery ManufacturingManufacturingMechanical Engineering

Responsibilities

Lead day-to-day operations within Customer Service managing daily activities, supervising staff and allocating tasks to ensure timeliness, accuracy, quality and performance standards

Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities

Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting managers to potential issues

Set an example by embracing the mission and leveraging best practices to deploy strategies focused towards that mission

Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service

Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers

Control resources and utilize assets to achieve qualitative and quantitative targets

Develop and track Customer Service and KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin

Keep accurate records

Maintain an environment of collaboration between customer service, purchasing, sales, design, manufacturing and shipping

Prepare proposals and miscellaneous correspondence

Participate as an active member of the Customer Service Council

Keep executive team, office and plant teams up to date on trends, potential service issues and opportunities

Qualification

Customer service managementTeam leadershipProblem-solvingBusiness methods knowledgeMicrosoft Office proficiencyMulti-taskingVerbal communicationWritten communicationInitiative