Sterling Asset Management Company · 3 months ago
OCCUPANCY SPECIALIST
Sacramento, CA, USA
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expSterling Asset Management Company is seeking an Occupancy Specialist to enhance community living experiences by conducting leasing activities and managing tenant relations. The role involves marketing, processing applications, and ensuring compliance with housing regulations to achieve occupancy goals.
Real Estate
Responsibilities
Possess a customer-focused attitude to ensure we are providing an amazing living experience for our residents. Your success is driven by the relationships you build
Designs and executes marketing activities, including content generation to use in creative marketing and social media campaigns to increase community traffic and generate online reviews
Research current market and competitor conditions that may impact the community’s occupancy and sales results
Achieve occupancy and individual sales goals by following up with potential and current residents through emails and calls
Contributes to operational and company goals through leasing and resident retention programs, including planning resident events
Strong leasing and marketing efforts
Review and process all resident notices pertaining to recertifications
Process annual recertifications within established timelines
Maintain a property waiting list in accordance with the property's Tenant Selection Plan
Ensure applications for housing are processed in accordance with the properties' Affordable Housing Covenants
Work cohesively with Resident Services Staff
Designs, implements, and manages appropriate resident programs and is responsible for their ongoing success
Assist in scheduling and conducting lease signing meetings and move-ins
Complete administrative and lease-related data entries in the property management system
Responsible for prompt and positive response to requests from property tenants, for the implementation of ongoing contract programs, to constantly assess tenant needs and to ensure problems are being solved promptly, and to the mutual benefit of the tenant and the properties
May be engaged in the selection of contract services, vendor negotiations for service agreements, and day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreements
Involved in the administration of all tenant leases to ensure full compliance with lease provisions. May also participate in the timely determination of escalations, the timely collection of all rents, and in appropriate action to lease available space within the buildings
May handle tenant requests and dispatch work orders
Ensure all property and tenant files (digital and physical) are prepared and maintained in an orderly, logical manner
Conduct regular inspections of the properties to ensure proper adherence to lease terms, including designated parking, common area maintenance, and recommend improvements as necessary
Prepare Tenant Notices & Communication, serve as contact for tenants, enforce collections of all past due charges while working closely with the Community Manager
Coordinate with site Management and Maintenance to keep vacancies in good condition for leasing and updating marketing strategies
Performs daily, monthly, and bi-annual property inspections, including property walks and routine inspections (i.e., vacancy, janitorial, landscaping); accompanies Property Manager on bi-annual asset review inspections, and drafts communications/documentation
Assists in planning and executing Tenant and Vendor appreciation events
Assists Community Manager and Maintenance Supervisor in responding to emergency calls or events; coordinates and assists with on-site communication and coordination with tenants, vendors, or law enforcement in response to said emergencies
Answers, screens, and transfers calls to voicemail, or takes messages to facilitate communications and contacts
Ensures that all physical aspects of the property are fully operational and safe at all times
Visually inspect grounds, buildings, and apartment units on a regular basis
Learn and operate property management software programs
Responsible for screening new rental applications by running credit checks, confirming employment, and prior rental. Discuss with the Corporate Office for final approval or denial
Prepare and serve all legal notices as directed by the Corporate Office Staff
Maintain and perpetuate Fair Housing policies and procedures
Assist with preparing the weekly leasing reporting, market survey, and monthly reports
Be responsible for the condition of the property, amenities, leasing office, and rent-ready units
Follow up daily with traffic to the property
Effectively communicate with residents and follow up
Qualification
Required
Minimum of one year of experience with multi-family leasing
Strong verbal and written communication skills are required, along with a hands-on management style and a thorough understanding of affordable housing and the California Landlord-Tenant Laws
Valid Driver's License
Preferred
Knowledge of various computerized platforms
Knowledge of Yardi is highly preferred
Company
Sterling Asset Management Company
Established in 1992, Sterling Asset Management Company (SAMC) maintains quality property service for CHOC residents and the long-term maintenance of CHOC’s portfolio.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase