On-Site Customer Tech Support jobs in United States
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Pacific Office Automation · 4 months ago

On-Site Customer Tech Support

positionBeaverton, OR
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. They are seeking an On-Site Customer Tech Support to join their Remote MFP Support team, focusing on troubleshooting and diagnosing customer network connectivity issues with multi-functional devices.

CRMInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners
Communicate with customers via phone, email, etc. to gather information for troubleshooting
Work closely with sales representatives, customers, and field technicians to resolve network related problems
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success

Qualification

TCP-IP NetworkingNetworking protocolsNetwork+ CertificationA+ CertificationCustomer serviceProblem-solvingCommunication skillsFast-paced environment

Required

0-2 Years of experience working with TCP-IP Networking
Some computer knowledge mixed with a willingness and capability to learn
Natural problem-solving ability combined with a passion for fantastic customer service
Excellent written and oral communication skills
Ability to work in a fast-paced environment

Preferred

Associates degree preferred
Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Network+ or A+ Certifications a plus
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Benefits

Advancement and growth into leadership roles.
Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
Team-player environment.
Medical/Dental/Vision/Life insurance plans.
Matched 401k.
PTO, Vacation, Sick Leave.
FSA/HSA programs.

Company

Pacific Office Automation

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Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
dateFounded in 1976
location
Beaverton, Oregon, USA
people-size1001-5000 employees
web-link
http://www.pacificoffice.com/

H1B Sponsorship

Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

T
Terry Newsom
CEO
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Company data provided by crunchbase