EliseAI · 5 months ago
Technical Writer | Housing
New York, NY
Full-time
Onsite
Mid Level
$70K/yr - $100K/yr
3+ years expEliseAI is focused on improving critical industries such as housing and healthcare through AI integration. They are seeking a Technical Writer to support their Learning & Development initiatives by creating user-friendly documentation that enhances customer experience and adoption of their products.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes
Translate technical product details into clear, accessible resources tailored to diverse customer needs
Ensure all customer-facing documentation is up-to-date and reflective of the latest product features and best practices
Work closely with the Customer Education team to identify gaps in customer resources and create documentation that complements training initiatives
Analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation
Collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback
Maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates
Implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources
Contribute to the evolution of EliseAI’s L&D strategy by proposing innovative ways to engage customers through documentation
Will leverage customer interactions and product usage data, and will identify opportunities for new or enhanced documentation and act as an advocate for customers by ensuring that documentation provides practical, actionable solutions to real-world challenges
Attract top-tier talent to join our driven team
Qualification
Required
3+ years of experience in technical writing, documentation development, or a related field, ideally within SaaS or AI industries
Exceptional writing skills with the ability to simplify complex technical information for various audiences, along with familiarity with documentation tools
Strong organizational skills, a proactive and collaborative mindset, and the ability to quickly learn EliseAI's platform are essential
The role requires a willingness to occasionally travel for on-site collaboration or customer visits (approximately 10% of the time)
Willingness to work in person at our office 4-5 days a week
Preferred
Working knowledge of L&D principles
Familiarity with customer success strategies
Zendesk
Understanding of how documentation supports customer adoption
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase