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IHG Hotels & Resorts · 4 months ago

2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm

Fort Knox, KY

Part-time

Onsite

Entry Level

$17.75/hr - $17.75/hr

1+ years exp

IHG Hotels & Resorts is seeking a 2nd Shift Part Time Front Desk Agent to join their team. The role involves checking in and out hotel guests, processing payments, and providing exceptional customer service while addressing guest requests and complaints.

HospitalityHotelRestaurants

Responsibilities

Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction

Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes

Promote Teamwork and quality service through daily communications with other departments

Perform other duties as assigned including guest room tours, concierge services, special guest requests etc