G2IT, LLC. ยท 4 months ago
ServiceNow Support Administrator
Scott AFB, IL
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
6+ years expG2IT, LLC. is seeking a ServiceNow Support Administrator to support client-facing strategic initiatives. The role involves ensuring successful implementation and maintenance of automated solutions while providing first-tier support to end users and overseeing less senior staff.
AnalyticsInformation TechnologyIT InfrastructureProduct DesignSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide first-tier support to end users for either PC, server, or mainframe applications and hardware
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis
You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function device, plotters)
You will follow and create troubleshooting and maintenance procedures
Qualification
Required
6 plus years of relevant experience or a Bachelor's degree
Must be a US Citizen
Must have a Minimum Active DoD Secret Clearance
CompTIA Security+ at a minimum
Company
G2IT, LLC.
G2IT is an 8(a), Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), headquartered in Annapolis, Maryland.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase