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Tremco CPG Inc. · 3 months ago

Field Technical Representative

3735 Green Road, Beachwood, OH, 44122, US

Full-time

Onsite

Mid Level

$82K/yr - $102K/yr

4+ years exp

Tremco CPG Inc. is a company that operates multiple divisions related to construction products and services. The Field Technical Representative is responsible for ensuring proper application of Tremco CPG products on-site, providing support, training, and problem resolution while maintaining compliance with industry standards.

Building MaintenanceBuilding MaterialConstructionHeating Ventilation and Air Conditioning (HVAC)Manufacturing

Responsibilities

Provide independent support for primary territory product lines

Recommend products and solutions outside of primary product lines with occasional direction

Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues

Provide site support by performing general and complex product applications/installations

Perform substrate analysis using specialty equipment

Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field

Provide field support by collecting data for project or product specific testing and interpreting results

Recommend application and installation policies within technical literature

Coordinate 3rd party testing certification/approvals

Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery

Support qualified applicator program and/or authorized product installation program

Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations

Maintain records associated with job site visits and project completions

Aids in new product review to ensure product feasibility and value engineering aspects

Ensure customer satisfaction and works to resolve issues for optimal outcomes

Provide feedback on customer recommendations and suggestions

Qualification

Technical Service experienceConstruction knowledgeProduct application experienceField-testing methodsProject Management experienceCustomer Service skillsMicrosoft Office proficiencyCommunication skillsProblem-solving skillsAttention to detail

Required

High school diploma or general education degree (GED)

Driver's license

4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience

Hands-on experience with product applications or installation of commercial sealants and waterproofing

Possess a general understanding of field-testing methods and techniques

Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models

Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo

Customer Service skills, including needs assessments and evaluation of customer satisfaction

Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners

High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope

Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities

Proficient in Microsoft Office (Word, Excel, Outlook)

Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays

Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs

Benefits

Health insurance

Paid holidays

Paid time off

401(k) Savings and Trust & Plan with company match

Company Pension Plan

Performance Based Bonus/Commission

Continuing education

Company

Tremco CPG Inc.

Glassdoor3.8

Tremco CPG is a manufacturer of roofing materials and services, construction sealants, glazing and gaskets, waterproofing systems, concrete admixtures and sealers, grouts and mortars, fire stopping systems and a host of custom designed products, programs and services dedicated to the worldwide construction and maintenance.

Founded in 1928

Beachwood, Ohio, USA

5001-10000 employees