Majesco · 4 days ago
Senior Lead Software Analyst, Technical Support
Pennsylvania, United States
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $125K/yr
7+ years expMajesco is a leading insurance solutions and services provider, focusing on AI-driven technology for the insurance industry. The Senior Lead Software Analyst, Technical Support role involves resolving complex data and production issues while collaborating with various teams to ensure system stability for Property & Casualty insurance platforms.
ConsultingInformation TechnologyInsuranceInsurTechSoftware
Responsibilities
Analyze and resolve complex policy and billing data discrepancies using SQL and Oracle databases. Execute production data fixes following established governance, compliance, and audit controls
Own customer-reported incidents from investigation through resolution. Perform root cause analysis, implement corrective actions, and prevent repeat issues impacting production systems
Partner with Majesco triage teams, technical account managers, Engineering/Product teams, and IT/Cloud support to drive timely issue resolution. Lead coordination across teams during high-severity incidents
Document investigations, fixes, and outcomes in ServiceNow, Jira, and Confluence. Maintain clear records to support audits, reporting, and operational transparency
Validate policy and billing data accuracy through ongoing integrity checks. Identify trends, inconsistencies, and systemic risks before they impact customers or financial results
Support daily production operations to ensure high availability and minimal downtime. Monitor application and database performance, identify bottlenecks, and partner with engineering teams on long-term improvements
Qualification
Required
Bachelor's degree in Information Technology or related field, with 7+ years of experience in insurance, financial services, or enterprise software environments, or equivalent hands-on experience
Advanced SQL skills with hands-on experience using Oracle or other relational databases
Proven ability to perform root cause analysis and resolve complex production issues under time pressure
Strong written and verbal communication skills with the ability to explain technical issues clearly
Experience documenting work using ServiceNow, Jira, and Confluence
Strong background in Property & Casualty insurance data, production support, and system troubleshooting preferred
Preferred
Experience with software versioning and revision control systems such as SVN
Experience supporting both cloud-based and on-premises enterprise applications
Experience supporting Majesco Property & Casualty (Billing) or similar insurance billing and policy administration systems is a definite plus
Benefits
Medical, dental & vision insurance
Employer-funded HSA coordinating with a high-deductible health plan
FSA
Short-term/long-term disability
Life/AD&D insurance
401(k)
Flexible time off
Paid sick days and 11 paid holidays
Paid parental/bonding leave
Career anniversary leave
Other voluntary benefits
Company
Majesco
Majesco is a software company that delivers insurance technology solutions.
1001-5000 employees
H1B Sponsorship
Majesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (50)
2023 (24)
2022 (94)
2021 (27)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Oak Hill AdvisorsCVC Capital PartnersAurum Ventures
2026-01-08Debt Financing
2025-11-21Private Equity
2021-03-22Post Ipo Equity
Leadership Team
Joe Aho
Chief Financial Officer
Denise Garth
Chief Strategy Officer
Recent News
2026-01-11
Company data provided by crunchbase