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West Elm · 4 days ago

Sales Lead West Elm Wynwood (FT Key Holder)

Miami, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

West Elm is a premier specialty retailer focused on enhancing the quality of customers’ lives at home. The Lead, Sales (Key Holder) role involves inspiring customers, driving sales, and ensuring the store meets financial and service standards.

FurnitureHome Decor

No H1B

Responsibilities

Create engaging experiences for customers by sharing expertise on enhancing your home

Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures

Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests

Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts

Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Qualification

Retail sales experienceLeadership skillsHome design experienceVisual merchandisingEffective communicationOrganizational skillsMotivational skills

Required

Effective communication, organization and leadership skills

Proven ability to motivate and influence others through personal actions and examples

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday)

Preferred

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)