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IMS Integrated Merchandising Solutions · 1 day ago

Client Services Representative

Kenosha, WI

Full-time

Onsite

Entry Level

1+ years exp

IMS Integrated Merchandising Solutions is a company committed to building a diverse team and providing excellent service. The Client Services Representative will assist with order processing, inventory maintenance, and troubleshooting while collaborating with various departments to ensure effective communication and operations.

AdvertisingDigital SignageMarketingProject ManagementRetailWarehousing

Responsibilities

Serve as daily internal contact for order management and associated inquiries

Assist with special projects as necessary

Manage incoming emails from varying internal sources

Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

Prioritize orders and/or projects, including prompt expediting of emergency requests

Maintain and distribute various reports as needed to ensure daily requirements are met

Qualification

Customer service experienceMicrosoft Office SuiteAS400 database experienceAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsTeam player