Independence Pet Group · 2 days ago
Insurance Agent
Illinois, United States
Full-time
Onsite
Entry, Mid Level
2+ years expIndependence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations, supporting insurance for over 1,000,000 pets. The Insurance Agent role involves responding to customer inquiries, managing member accounts, and providing education on pet insurance products while ensuring compliance with regulations.
Pet
Responsibilities
Responds to internal and external inquiries within stated service level agreements
Manages inbound and outbound contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
Analyzes, researches, and resolves problems and discrepancies for member accounts
Maintains product knowledge and awareness of customer service policies
Maintains understanding of federal and state regulations to include compliance
Participates in solution innovation, sales, and retention efforts with current and new clients
Engage in warm sales calls to potential customers, providing exceptional customer service and building rapport
Utilize your expertise to educate customers about our pet insurance products and help them choose the right coverage
Use policy administration systems and quoting tools to provide quotes, conduct policy changes, and take payments accurately and efficiently
Manage customer relationships effectively using CRM software to track interactions and provide outstanding service
Adapt to and work with telephony systems for effective communication and collaboration with customers and team members
Be comfortable being on the telephone for extended periods of time, managing a high volume of customer interactions
Have excellent verbal and written communication skills
Available to work one Saturday per month to cater to the needs of our customers
Bilingual (Spanish) preferred
Performs other duties and responsibilities as assigned
Qualification
Required
2 years relevant experience
Must have and maintain Property & Casualty License or must obtain within 45 days of hire
Have excellent verbal and written communication skills
Available to work one Saturday per month to cater to the needs of our customers
Preferred
Bilingual (Spanish)
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
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