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Infosys · 16 hours ago

Customer Service Representative

Des Moines, IA

Full-time

Onsite

Entry Level

1+ years exp

Infosys McCamish is a subsidiary of Infosys BPM Limited specializing in Life Insurance and Retirement Services. In the role of Senior Process Associate, you will be responsible for providing accurate and courteous responses to inquiries from contract owners, agents, and third parties while maintaining quality and efficiency in a fast-paced call center environment.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

U.S. Citizen Only

Responsibilities

Manage large amounts of inbound calls in a timely manner

Identify customers’ needs, clarify information, research every issue, and provide solutions

Provides excellent customer service by responding to email and phone requests

Escalates needed issues to designated level to ensure service results in customer satisfaction

Executes transaction processing in order to meet timeliness and quality standards

Works with team to meet service and quality standards

Build sustainable relationships and engage customers by processing the extra mile

Completes internal and external training for new or revised processes as needed

Keep records of all conversations in our call center database in a comprehensible way

Assists with additional agent issues as needed

Qualification

Customer ServiceMicrosoft OutlookMicrosoft ExcelMicrosoft WordAnalytical SkillsInterpersonal SkillsOrganizational SkillsCommunication Skills

Required

High School Diploma or GED Equivalent

At least 1 years of experience in the job description below

Preferred

Intermediate level of experience with Microsoft Outlook, Excel, and Word

Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery

Excellent service orientation and work ethic

Must be committed to protecting client and producer confidential information

Must be able to work independently with minimal direction

Excellent interpersonal skills, internal and client facing

Strong analytical, organization and communication skills (written and verbal)