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SpotHero · 1 day ago

Information Technology Engineer

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$60K/yr - $94K/yr

2+ years exp

SpotHero is a rapidly growing company focused on bringing the parking industry into the future through technology. The Information Technology Engineer will coordinate IT onboarding and offboarding, resolve IT issues, and provide in-person support while managing the IT user account lifecycle.

ConsumerDeveloper APIsMarketplaceMobile AppsParkingTransportation

Work & Life Balance

No H1B

Responsibilities

Coordinate and facilitate new hire IT onboarding and offboarding including equipment provisioning and IT security orientation

Own the IT user account and hardware inventory lifecycle

Resolve IT issues reported by employees with a focus to educate and discover self-service opportunities

Provide in-person IT support in our Chicago office for video conferencing & AV equipment, office technology, and WiFi

Utilize mobile device management tools (Jamf / Intune) to enforce security baselines on our fleet of corporate devices

Research, evaluate and make proposals on new technology and support methods

Qualification

MacOS expertiseWindows proficiencyIT support experienceGoogle WorkspaceNetwork troubleshootingSingle-sign on administrationVideo conferencing supportMobile device managementCommunication skills

Required

Bachelor's degree or equivalent with 2+ years experience in systems administration or IT support

Primary expertise in macOS with solid proficiency in Windows

Working knowledge of Google Workspace, Slack, and Zoom

Experience with administering a single-sign on service like Okta

Ability to troubleshoot network infrastructure devices, including wireless access points, routers, switches in corporate offices

Communicating complex IT concepts clearly and effectively to non-technical users

Benefits

Excellent benefits

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life

Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.

Grubhub weekly lunch stipend for in office days (SkipTheDishes for Canada)

Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.

Annual parking stipend – Duh. We help people park!

The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.

Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.

Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.

A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.