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Bigship · 5 months ago

IT Support Engineer

Michigan, United States

Full-time

Onsite

New Grad, Entry Level

Bigship is seeking an IT Support Engineer to provide technical assistance and support to end-users within the organization. The role involves diagnosing and resolving hardware and software issues, assisting with network and system administration, and ensuring a high level of customer satisfaction.

E-CommerceE-Commerce PlatformsLogisticsPackaging ServicesSupply Chain Management

Responsibilities

Provide first-line technical support to end-users, including hardware, software, and network-related issues

Respond to support requests in a timely and professional manner

Assist with onboarding and training of new employees on IT systems

Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals

Troubleshoot network connectivity problems

Investigate and resolve issues related to operating systems, applications, and IT equipment

Conduct routine maintenance tasks, such as system updates, antivirus scans, and backups

Monitor system performance and identify areas for improvement

Collaborate with the IT team to implement system upgrades and enhancements

Assist with the installation, configuration, and deployment of hardware and software

Set up and configure new workstations, laptops, and mobile devices

Ensure software licenses are up to date and compliant

Implement and enforce IT security policies and procedures

Conduct regular security audits and respond to security incidents

Collaborate with the security team to enhance overall security posture

Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures

Create user guides and training materials

Qualification

IT support experienceHardware troubleshootingNetworking conceptsCompTIA A+ certificationMicrosoft Certified Desktop Support TechnicianActive Directory knowledgeCustomer-orientedITIL familiarityRemote support toolsProblem-solving skillsCommunication skills