Apply on Employer Site

Radon Medical Imaging · 5 months ago

Field Service Engineer X-Ray

Charleston, WV

Full-time

Onsite

Entry Level

2+ years exp

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment. The Field Service Engineer I is responsible for resolving advanced service repair needs of designated equipment and driving customer satisfaction through Service Excellence.

Health CareMedical

Responsibilities

Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment

Motivated and eager to learn new modalities

Learn additional skills and accept feedback from experienced Field Engineers

Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution

Engage with team members to ensure awareness of issue status for designated customers

Develop the knowledge to communicate HQ and Zone/Area-level initiatives

Actively participate in regular team or modality meetings

Partner with customers to recommend value-added services for improved business efficiency

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringTroubleshootingCustomer ServiceWeb ApplicationsMicrosoft Office

Required

Associate's/Bachelor's degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment

Experience interfacing with internal teams and external customers in a solution-based service process

Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment

Skilled in troubleshooting and responding to customer concerns

Experience with web applications and Microsoft Office suite

Must comply with Radon's standard background check and post-offer drug screen

Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity

Valid driver's license with a Class-D endorsement

Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way)

While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees